The Customer Service Representative (CSR) is responsible for providing a professional, organized, and welcoming experience for customers while supporting the day-to-day administrative needs of the body shop.
Key Responsibilities
- Greet customers and provide professional, friendly service.
- Answer phones, direct calls, and take clear and accurate messages.
- Communicate professionally by phone and email.
- Keep rental management, ProgiCal, and RepairCenter/body shop management software accurate and up to date.
- Verify customer and repair information for accuracy.
- Process payments and file paperwork.
- Prepare complete customer delivery packages for vehicle pickup.
- Assist with appointments, vehicle drop-offs, rentals, and deliveries.
- Keep customers updated and direct concerns to the appropriate team member.
- Maintain an organized and professional front office.
Expectations
- Punctual and reliable with consistent attendance.
- Professional, friendly, organized, and customer-focused.
- Strong phone etiquette and ability to take accurate messages.
- Strong written communication and email etiquette.
- Detail-oriented and comfortable using multiple computer systems.
- Able to multitask and follow established procedures.
- Maintain a professional, polished appearance appropriate for a customer-facing role
- Remain calm and courteous when dealing with frustrated customers.
Previous automotive or collision repair experience is an asset, but professionalism, reliability, attention to detail, and strong customer service skills are essential.
Pay: $20.00-$23.00 per hour
Expected hours: 40.0 per week
Benefits:
Work Location: In person
