DCL International Inc. is a global leader in emissions control solutions for off-highway vehicles, stationary engines, industrial processes and specialized on-highway vehicles. DCL supplies to world leading engine manufacturers, original equipment manufacturers, and aftermarket retrofit. For more information about DCL, visit www.dcl-inc.com .
Job Overview
We are seeking a dedicated Product Support Engineer to join our Customer Tech Support Team!
Responsibilities:
- Provide technical support to internal sales teams and external customers for DCL products, including Catalytic Converters, Diesel Particulate Filters (DPF), Selective Catalytic Reduction (SCR) Systems, Silencers, Heat Exchangers, and 3-Way Dampers.
- Troubleshoot and investigate performance issues and failures of emission control systems used in off-road, and stationary applications.
- Prepare technical reports, analyze test data, and conduct failure investigations to support product performance evaluations and customer inquiries.
- Coordinate engineering requests for new products, design modifications, and continuous improvement initiatives.
- Review and interpret technical drawings, specifications, schematics, and engineering documentation.
- Create and maintain product part numbers, bills of materials (BOMs), and related engineering records within the ERP system.
- Assist in the development of product manuals, technical literature, and training materials.
- Support ISO 9001 quality processes, customer complaint investigations, non-conformance reports, and corrective actions.
- Evaluate warranty claims, perform root cause investigations, and coordinate warranty replacements, repairs, and goodwill credits.
- Prepare project estimates, including costs, lead times, and resource requirements.
- Provide field service support, troubleshooting, inspections, and preventive maintenance as required.
- Deliver technical training to employees across Sales, Marketing, Accounting, and Technical Support teams.
Educational Requirements
- Bachelor's Degree in an Engineering discipline
- Recent graduates are encouraged to apply.
Additional Requirements
- Strong written and verbal communication skills.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Ability to work effectively both independently and in a team environment.
- Ability to read and interpret technical drawings and engineering documentation.
- Proficiency with Microsoft Office applications.
- Positive attitude and willingness to learn.
We thank all applicants for their interest; however, only candidates selected for interviews will be contacted. No telephone calls or agencies, please.
DCL is proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
Ability to commute/relocate:
- Vaughan, ON L4K 4T5: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work 5 days a week on site at our Vaughan office?
Work Location: In person
