About us
About Smith’s Pharmacy & Smith Labs
or over 80 years, Smith’s Pharmacy & Smith Labs has proudly served the Toronto community as a trusted compounding pharmacy. We specialize in personalized formulations such as sterile infusions, bioidentical hormone therapies, pain management compounds, cosmeceutical products, and pediatric medications.
Over the last 35 years, our pharmacy has adopted a holistic and integrative approach to health and wellness. Our facility features advanced sterile and non-sterile compounding laboratories, along with naturopathic, homeopathic, and holistic dispensaries. We also provide a wide selection of professional-grade vitamins, minerals, nutritional supplements, herbal products, and homeopathic remedies to promote overall well-being.
Qualifications & Skills
- Licensed Pharmacist in good standing with a Canadian provincial regulatory authority (Canadian licensure required).
- Previous compounding experience is preferred.
- Minimum of 2 years of pharmacy management experience preferred.
- Exceptional customer service skills with a patient-focused approach.
- Passion for health, wellness, and patient care.
- Strong interpersonal and professional communication skills.
- Ability to work effectively as part of a team.
- Excellent organizational and time-management skills.
- Demonstrated commitment, accountability, and professionalism.
- Ability to follow and uphold all Smith’s Pharmacy policies, procedures, and professional standards.
- Flexible availability, including evenings and weekends as required.
Key Responsibilities
- Provide professional pharmacy services and patient care in accordance with all applicable regulatory and professional standards.
- Respond to customer and patient inquiries in a professional and timely manner.
- Deliver exceptional customer service while building strong patient relationships.
- Utilize pharmacy management systems, point-of-sale systems, and other computer applications effectively.
- Support and mentor pharmacy staff to ensure efficient daily operations.
- Collaborate with pharmacy team members to maintain a safe, accurate, and patient-focused work environment.
- Participate in promotional, educational, and community outreach initiatives organized by Smith’s Pharmacy.
- Promote health and wellness through patient education and professional consultation.
- Ensure compliance with all company policies, procedures, and regulatory requirements.
- Contribute to the ongoing growth and success of Smith’s Pharmacy through leadership, teamwork, and operational excellence.
Customer Service
- Greet customers promptly and collect prescription information in accordance with Standard Operating Procedures (SOPs).
- Perform duties according to assigned responsibilities and priority schedules.
- Refer all clinical inquiries regarding medications, medical conditions, recommendations, or fees to the pharmacist in accordance with company policies and legal requirements.
- Communicate wait times clearly and maintain effective customer communication.
- Retrieve and process prescriptions and purchases following SOPs.
- Provide accurate non-clinical information and address customer concerns appropriately, involving the pharmacist when necessary.
- Direct customers to educational resources when appropriate.
- Ensure customers requiring counseling are referred to the pharmacist promptly.
- Process cash transactions in accordance with company cash-handling procedures.
- Respond to customer inquiries both in person and over the telephone.
- Maintain strict confidentiality and privacy standards.
Administration
- Process new and refill prescriptions according to SOPs.
- Prepare and submit orders for medications, OTC products, and special requests (excluding controlled substances).
- Process third-party billing claims online and manage manual claims, including the collection of outstanding balances when required.
- Answer telephone calls professionally and direct inquiries appropriately.
- Assist physicians and clinics with order placement and delivery coordination.
- Handle incoming faxes in compliance with pharmacy standards.
- Support pharmacists with follow-up calls and administrative duties.
- Identify patients who may benefit from additional pharmacy services and provide assistance as needed.
- Contact physicians' offices when necessary, such as for authorization requests, and maintain accurate documentation.
- File and organize documentation accurately and promptly.
- Generate reports as required.
Front Shop Merchandising
- Order and maintain non-prescription inventory, including stock rotation and expiry management.
- Assist with opening and closing procedures, including locks, security panels, and gates.
- Update and maintain patient education materials and in-store signage.
Prescription Workflow
- Assist with prescription preparation in accordance with company standards.
- Enter prescription information for new prescriptions and refill requests.
- Adjudicate third-party claims and update records as required.
- Select medications based on established standards and preferred brands.
- Accurately count, measure, package, and label prescriptions while ensuring complete documentation.
- Assist with mixing, reconstituting, and compounding prescriptions under pharmacist supervision.
- Receive prescription requests by phone or in person.
- Maintain accurate records within pharmacy management systems.
- Coordinate with IT support or third-party providers to resolve technical issues.
- Prioritize prescriptions according to workflow requirements.
- Prepare all required documentation to accompany prescriptions.
Inventory Management
- Assist with coordinating compounding laboratory operations.
- Support inventory management under pharmacist supervision.
- Ensure medications are stored and organized appropriately.
- Maintain accurate perpetual inventory records.
- Replenish pharmacy inventory, including special-order items.
- Receive and unpack deliveries securely.
- Manage narcotic inventory under pharmacist supervision while maintaining accurate records.
- Process returns and expired products according to disposal procedures.
- Respond to product recalls by isolating and quarantining affected inventory.
- Rotate stock regularly and remove expired products promptly.
- Maintain preferred generic medication inventory.
- Conduct cycle counts in accordance with SOPs.
General Responsibilities
- Support pharmacists in providing high-quality patient care.
- Maintain a professional appearance and adhere to dress code standards.
- Assist with marketing initiatives as required.
- Stay informed of internal communications and company updates.
- Demonstrate proficiency with pharmacy systems and software.
- Follow all SOPs and comply with provincial and federal regulations.
- Adhere to loss prevention policies and procedures.
- Maintain a clean, organized, and professional work environment.
Job Type: Full-time
Pay: $40.00-$60.00 per hour
Benefits:
Flexible language requirement:
Experience:
- Pharmacist: 2 years (preferred)
Licence/Certification:
- Registered Pharmacist License (required)
Work Location: In person
