Why Join Marx Mechanical?
If you are the type of person who believes that great service starts with great leadership. If you’re the type of leader who enjoys coaching technicians, improving systems, holding people accountable, and building a department that customers rave about, we’d love to meet you.
This is an opportunity to lead, make an impact, and help shape the future of a growing HVAC company.
About the Role
As our Service Manager, you will own the performance of the service department. Your primary responsibility is to develop technicians into trusted advisors who consistently deliver outstanding customer experiences while driving profitable growth.
Success in this role means creating a culture where technicians follow proven processes, communicate confidently with homeowners, present solutions professionally, and continually improve their performance.
You’ll work closely with management leading the day-to-day operations of the service department, ensuring every technician has the coaching, tools, and support they need to succeed.
What You’ll Do
Lead & Coach the Team
- Conduct regular ride-alongs with technicians
- Perform call reviews and coaching sessions
- Hold weekly team meetings and technical training
- Conduct regular one-on-one performance reviews
- Develop technicians into trusted advisors
- Reinforce consistent service processes and customer communication
Drive Department Performance
- Increase average ticket value
- Improve technician revenue production
- Grow maintenance agreement sales and retention
- Maximize replacement opportunities generated through service
- Ensure follow-up on technician-generated sales leads
- Monitor KPIs and implement improvement plans
Operational Leadership
- Manage day-to-day service department operations
- Review invoices for accuracy and completeness
- Maintain shop organization, truck stock, and inventory standards
- Utilize ServiceTitan dashboards and reporting to drive decisions
- Minimize callbacks through quality assurance and technician development
- Resolve customer escalations professionally
Build the Team
- Recruit, onboard technicians and train them in technical and soft skills
- Develop career paths for existing team members
- Foster a culture built on accountability, professionalism, safety, and continuous improvement
Blue Collar Success Group
We are committed to operating our business using Blue Collar Success Group principles.
You’ll be expected to:
- Attend weekly Blue Collar Success Group training
- Participate in monthly coaching sessions
- Implement best practices throughout the service department
- Hold technicians accountable to proven service processes
- Drive measurable month-over-month improvement in department performance
If you’re passionate about coaching people, improving systems, and building a winning team, you’ll fit right in.
Key Performance Indicators
Success in this position will be measured by:
- Revenue per technician per day
- Average ticket value
- Service conversion rate
- Maintenance agreement sales and retention
- Technician-generated replacement leads
- Callback rate
- Gross profit performance
- Customer satisfaction
- Technician retention and development
What You Bring
Required
- Proven leadership experience managing residential HVAC service technicians or similar field service teams
- Strong history of improving team performance and growing revenue
- Excellent knowledge of residential HVAC systems including furnaces, air conditioners, heat pumps, boilers, and IAQ products
- Strong coaching, communication, and leadership skills
- Experience using ServiceTitan or similar field service software
- Valid driver’s licence with a clean driving record
Preferred
- In home sales experience
- Knowledge of Ontario rebate programs and energy efficiency incentives
- Hands on experience with furnaces, air conditioners, heat pumps and boilers, IAQ products etc.
What We Offer
- Competitive salary
- Performance bonus tied to department success
- Comprehensive benefits package
- Company vehicle
- Paid Time Off
- Company cell phone
- Ongoing leadership development through Blue Collar Success Group
- Opportunities for advancement as the company grows
- A supportive, family-oriented culture focused on continuous improvement
Apply today with your resume and tell us why you’re the right person to lead our service team.
Pay: $95,000.00-$110,000.00 per year
Benefits:
- Company car
- Dental care
- Extended health care
- Paid time off
- Vision care
Application question(s):
- Do you have excellent knowledge of residential HVAC systems including furnaces, air conditioners, heat pumps, boilers, and IAQ products
- Do you have experience using ServiceTitan or similar field service software?
- Do you have proven leadership experience managing residential HVAC service technicians or similar field service teams.
Experience:
- hvac sales : 5 years (preferred)
Work Location: In person
