How You Will Make an Impact:
The Barista Lead Hand supports the daily operations of the Starbucks store by leading and motivating team members, ensuring excellent customer service, and maintaining Starbucks’ quality standards. This role assists with training staff, coordinating workflow during busy periods, handling customer concerns, and supporting inventory and store cleanliness. The Barista Lead Hand acts as a role model for the team, delivering exceptional guest experiences while helping achieve store performance and operational goals.
Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
Key Responsibilities:
- Lead and support baristas during shifts.
- Deliver outstanding customer service and create a welcoming environment.
- Assist with training and coaching team members.
- Ensure food safety, cleanliness, and Starbucks standards are maintained.
- Support inventory management and daily store operations.
- Address customer inquiries and resolve issues professionally.
- Help achieve sales and operational targets.
Qualifications:
- Previous coffee shop, retail, or customer service experience preferred.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment.
- Team-oriented with a positive attitude and customer-focused mindset.
