Construction and Material Handling Dealership Service administrator
About Us:
LiftbossJCB is a privately owned and operated Canadian company that was founded in 2006. We have locations in Calgary, Edmonton and Lethbridge. LiftbossJCB is a busy full-service construction equipment and Material Handling dealership. We sell, service, and rent a complete line of JCB construction equipment and forklifts.
At Liftboss, we invest in our employees and their continued career growth. Hard work and dedication are recognised. Our culture is centred around our core values: DOWS
· Do what you say in a timely manner
· Open and honest
· Whatever it takes
· Service the customer above all else
Lots of Employee incentives programs, such as monthly Core Value Call out, Company events, Stampede barbecue, tickets to shows etc.
LiftbossJCB. is looking to hire a full-time Service administrator for their Calgary Branch.
Experience is always a benefit, but most importantly we are looking to find someone with a good work ethic, willing to learn, work as part of a team.
Job duties include, but not limited to:
- Answer and direct all incoming phone calls and inquiries.
- Enter in tech timecards in Time Management System.
- Process Service paperwork and draft Service Invoices for customers.
- Submit customer invoices and process payments as required for COD accounts.
- Upload/submit invoices per customer’s supplier invoice submission portals when needed.
- Obtain customer purchase orders for invoices when required.
- Closing sublet vendor invoices.
- Inputting PM Agreements into Epicor/SILK and maintaining PM files.
- Maintain customers Contract labour rates in Silk and special instructions.
- Generate Month end reports and maintain open orders reporting directly to the Service. Manager for Month end.
- Assist in submitting parts and estimate requests to the Parts Department.
- Assist in generating service work orders for technicians.
- Assist Service Dispatcher with scheduling/booking in PM Services and service calls when requested.
- Other duties as assigned.
Required Skills:
- Ability to multitask.
- Ability to time manage.
- Proficiency in Microsoft applications such as: Excel, Outlook and Word.
- Experience with Epicor/Silk software an asset.
- Attendance and punctuality.
- Must posses a confident, Professional appearance and strong communication skills, with the ability to engage positively with customers.
Schedule:
Job Types: Full time, Permanent
What We Offer:
- Competitive wages
- Extended Health Care
- Paid time off
- Dental Care
- Life Insurance
- Disability Insurance (STD & LTD)
- Ongoing training and certification support
- Staff discount on company products
- Free onsite parking
Work Location: In person
Pay: $19.00-$23.00 per hour
Work Location: In person
