OVERVIEW
The Program Manager role within Broadridge Delivery & Governance is designed to ensure that BMO’s interests are effectively represented and delivered across all Broadridge-led initiatives. This position will drive accountability, transparency, and execution across various projects, changes, and defect remediation, while proactively managing risks, escalations, and stakeholder communications.
The ideal candidate will possess strong stakeholder management skills and the ability to resolve operational challenges in a timely manner. They will work independently on complex tasks, leveraging tools and methodologies to enhance visibility and execution discipline while fostering strong relationships across teams.
Location: Toronto, ON (Hybrid)
Contract Length: 12 months with the possibility of extension
Hours: Monday to Friday from 8:30 AM to 5:00 PM (7.5 hours + 1-hour lunch break)
Pay: T4: $38-40 /IC $44-46
RESPONSIBILITIES
- Act as the primary owner ensuring BMO priorities, requirements, and timelines are clearly represented, understood, and delivered by Broadridge.
- Proactively manage and escalate Broadridge service delivery issues, ensuring timely resolution and preventing recurrence.
- Hold the vendor accountable to committed deliverables, milestones, and SLAs.
- Oversee the delivery of Broadridge-related projects, enhancements, and defect fixes.
- Ensure committed dates are met and risks/issues are actively managed with clear mitigation plans.
- Maintain a consolidated view of BMO-related Broadridge initiatives, including projects, changes, and production issues.
- Provide clear, concise, and regular status reporting to leadership, highlighting risks, delays, and required decisions.
- Identify, manage, and escalate issues effectively across both BMO and Broadridge leadership.
- Drive resolution of critical blockers impacting delivery timelines or business outcomes.
- Serve as the key liaison between internal stakeholders and Broadridge SMEs, ensuring clear communication and alignment.
- Build and maintain strong relationships across the liaison, business, and vendor teams.
- Leverage tools such as AI/Copilot, Jira, and reporting platforms to improve tracking, automation, and reporting efficiency.
- Diagnose and resolve complex, ambiguous issues using problem-solving approaches.
- Analyze data and trends to inform decision-making and continuous improvement initiatives.
- Model BMO values and behaviors while promoting a culture of accountability, collaboration, and continuous improvement.
QUALIFICATIONS
- 5+ years of relevant experience or an equivalent combination of education and experience.
- Strong program management, vendor governance, and delivery oversight experience.
- Excellent stakeholder management, communication, and escalation management skills.
- Proven ability to operate independently in complex, fast-paced environments.
- Strong organizational skills with the ability to pivot and learn new skills as necessary.
- Flexibility in taking on ad hoc tasks as required.
TECHNICAL SKILLS
- Experience with tools such as AI/Copilot, Jira, and various reporting platforms.
PREFERRED
- Willingness to participate in office culture and team activities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.
