Position Overview
Care2Talk Health is seeking a professional, compassionate, and highly organized Medical Office Assistant (MOA) to support our growing healthcare team. The MOA plays a key role in delivering exceptional patient experiences while supporting the daily operations of both virtual and in-person healthcare services.
This position requires strong communication skills, attention to detail, the ability to multitask in a fast-paced environment, and a patient-first mindset.
Key ResponsibilitiesPatient Care & Front Desk Duties
- Welcome and assist patients in a professional and friendly manner
- Answer phone calls, emails, and patient inquiries
- Schedule, confirm, and manage appointments for healthcare providers
- Support virtual and in-person patient check-ins and onboarding
- Maintain patient confidentiality and privacy in accordance with healthcare regulations
Administrative Responsibilities
- Manage electronic medical records (EMR) accurately and efficiently
- Upload and organize patient documents, referrals, and forms
- Process billing, payments, and insurance documentation when required
- Coordinate referrals, requisitions, and follow-up appointments
- Assist providers with administrative and clinical workflow support
Clinic Operations
- Ensure clinic areas remain organized, clean, and professional
- Support inventory management and ordering of office supplies
- Assist with daily clinic opening and closing procedures
- Work collaboratively with physicians, nurse practitioners, pharmacists, and leadership staff
- Help maintain efficient patient flow and provider schedules
Qualifications
- Medical Office Assistant certificate or equivalent experience preferred
- Previous experience in a medical clinic, healthcare office, or customer service environment preferred
- Experience using EMRs and medical scheduling software is considered an asset
- Strong computer and organizational skills
- Excellent verbal and written communication skills
- Ability to work independently and within a team environment
- Professional, compassionate, and patient-focused attitude
Skills & Competencies
- Strong multitasking and time-management abilities
- High attention to detail and accuracy
- Ability to remain calm and professional in a fast-paced environment
- Strong interpersonal and communication skills
- Adaptability and willingness to learn new systems and processes
What We Offer
- Supportive and collaborative team environment
- Opportunity to work in innovative virtual and in-person healthcare settings
- Flexible work environment
- Ongoing learning and growth opportunities
- Competitive compensation based on experience
About Care2Talk Health
Care2Talk Health is a modern healthcare organization focused on improving access to care through innovative virtual and in-person healthcare services. Our mission is to provide patient-centered care that is accessible, compassionate, and efficient for communities across British Columbia and beyond.
HOURS OF WORK
Full or Part-time positions available. Typical week includes 4 days onsite, with one day working remotely from home.
This position would be days between Tuesday to Saturdays.
Pay: $25.00-$30.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Vision care
Ability to commute/relocate:
- Victoria, BC: reliably commute or plan to relocate before starting work (required)
Experience:
- Medical office: 3 years (preferred)
- Electronic medical records: 4 years (required)
- Healthcare admin: 1 year (required)
Work Location: In person
