Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
Expedite guests and/or server’s orders including the mixing and serving of beverages
Thank guests with genuine appreciation and provide a fond farewell
Anticipate guests’ service needs and provide service to each guest quickly and accurately
Set-up / Replenish bar station with ice, dry goods, paper products, juices, cut fruits, and garnishes for service
Monitor bar area for seating availability, service, safety and well-being of the guest
Take the guest order, always trying to use suggestive/ upselling techniques
Prepare quality cocktails, beer, and wine according to the Hard Rock beverage standards and / or recipes to all guest and servers
Process all guest orders thru the POS terminal
Clear and re-set bar top and tables in bar area
Thank guests with genuine appreciation and provide a fond farewell
Maintain cleanliness of work areas throughout the shift
Notify management of maintenance repair issues
Complete any additional reasonable requests by management
Handling cash & other forms of payment
Making proficient sales transactions - using a point-of-sale system
Properly checks I.D.s – for guests who appear to be under 30 years old
Demonstrating responsible alcohol service
Demonstrating impeccable product knowledge
Answering questions - accurately and politely
Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
Directing guests to areas & restrooms
Creating memorable experiences
Entertaining guests with AMPLIFIED SERVICE
Lives the Brand.
