College diploma (DEC) in Computer Science or equivalent (AEC or significant relevant experience).
Minimum of 5 years of experience in a similar IT/networking role.
Strong knowledge of Microsoft environments (Windows Server, Active Directory).
Proficiency with Microsoft 365 and its tools (Exchange Online, SharePoint, Teams, etc.).
Solid networking knowledge (TCP/IP, switches, firewalls, VLANs, etc.).
Experience with Cisco IP telephony (configuration and troubleshooting).
Ability to perform in-depth analysis of IT infrastructure to identify areas for improvement and advise clients on upgrading critical systems.
Ability to handle Level 1, 2, and 3 support tasks and document interventions in clear, comprehensive reports.
Ability to identify potential security vulnerabilities and provide consulting services tailored to client needs.
Experience in an industrial environment (an asset).
Valid driver's license and access to a vehicle (frequent travel required).
