IVR / Contact Centre Solution Architect
Long Term contract
Toronto, ON – Hybrid
Role Descriptions:
- IVR-Contact Center Solution Architect Position Salesforce Service Cloud Voice
- Experience on Designing| Configuring and implementing Voice-Enabled Contact Center Solutions using Salesforce and any CIVR system(Amazon Connect preferred).
- Should have expertise in CRM| Telephony Knowledge| Customer Service Operations to deliver optimized and scalable voice experiences.
- Experience and Troubleshooting working with Salesforce Integrations with Other Internal and External Systems.
- Experience in Implementing Omni-channel Routing for Voice and Digital Channels| also Salesforce Agent Force.
- Experience Customizing Salesforce Components Apex| Flows and Process Builders.
- Translate the Business Requirement into Scalable Contact center Designs| and Technical-Specifications.) Design SCV Solutions Integrating Salesforce Service Cloud Voice with Amazon Connect to improve Customer Interactions.
- Understanding and experience on IVR Flows| Queues| Routing Profiles and Contact Lens.
- Support Deployment and Lead the Teams.
- Good to have experience working with Telephony Provider Platform with the Services (Preferably Amazon connect)
Pay: $65.00-$70.00 per hour
Work Location: Hybrid remote in Toronto, ON (Toronto District)
