Specialty Surgery Department Manager
Capital City Specialty & Emergency is Ottawa’s newest state of the art animal hospital!
Opened in Spring 2023, Capital City is growing our team of over 170 veterinary
professionals to provide outstanding patient care and client service. Our team includes
world-renown specialists working with top-of-the-line equipment to provide an
exceptional experience. Our focus on medicine, community, education, and positive
culture makes this a hospital unlike any other. With over 20,000 square feet of space and
leading edge technology, Capital City wants you to join our team and we know this is an
animal hospital where you’ll be proud to work.
The Specialty Surgery Department Manager role at Capital City is designed to provide
comprehensive support to the surgery department five days per week (Mon – Fri). A
dedicated manager for the surgery department will allow Capital City uphold our
reputation for efficient, friendly client service and exceptional patient care.
More specific details of the role are included below.
Complete management duties such as (but not limited to):
- Completing bi-weekly payroll in line with company policies
- Scheduling the department support staff
- Covering absences and schedule changes
- Providing annual performance reviews and real-time feedback
- Recruitment for support staff roles
- Conducting regular team meetings and participating in surgeon or all specialty
meetings
- Conflict resolution, both within the department and with clients
- Represent the department at hospital leadership meetings and through one-one-one
meetings with the Hospital Director and Practice Manager
Performing administrative duties such as (but not limited to):
- Manage patient records by ensuring medical files, consent forms, diagnostic
results, and referral documentation are complete and up to date.
- Communicate with pet owners regarding appointment scheduling, surgery
preparation instructions, admission and discharge times, and follow-up care.
- Act as a point of contact between multiple hospital services.
- Serve as a point of contact for referring veterinary clinics by coordinating
referrals, transferring medical records, and facilitating communication.
- Maintain accurate electronic medical records and ensure compliance with
confidentiality and recordkeeping standards.
- Ensure compliance with hospital policies, accreditation standards, and health
information privacy requirements.
- Providing financial updates and processing payments.
- Perform other related administrative duties as assigned.
Surgery specific duties (including but not limited to):
- Provide administrative and clinical support to the veterinary surgery team,
including surgeons, technicians, and department leadership.
- Schedule surgical procedures, consultations, follow-up appointments, and recheck
visits while coordinating operating room availability.
- Prepare and distribute surgical estimates, invoices, and client documentation in
accordance with hospital policies.
- Coordinate pre-operative diagnostics, laboratory testing, imaging appointments,
and specialty consultations.
- Monitor surgery schedules and adjust appointments to accommodate emergency
cases and schedule changes.
- Assist with insurance claims, deposits, and financial documentation as required.
- Prepare daily surgical schedules, patient admission lists, and discharge paperwork.
- Answer and direct incoming phone calls, emails, and client inquiries in a
professional and compassionate manner.
- Collaborate with clinical staff to ensure efficient patient flow from admission
through discharge.
- Perform general administrative duties including filing, scanning, copying, mail
distribution, and document preparation.
- Participate in quality improvement initiatives and contribute to maintaining an
organized, efficient, and client-focused surgery service.
Benefits Include:
- Dental & Vision care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Staff discount
- RRSP Matching Program
Schedule:
Full Time:
Monday through Friday with a schedule provided by Capital City and in line with
department requirements
Pay: $30.00-$40.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- On-site parking
- Paid time off
- RRSP match
Work Location: In person
