We are looking for a people and customer focused leader to join our team as Branch Operations Lead at our Athabasca branch. This position will report to the branch manager.
Why Work with Us?
- Competitive pay
- Great employee benefits
- Supportive management and dedicated employees
- Locally owned and operated
- Small, close knit team environment
- Strong focus on health and safety
What You’ll Be Doing
Duties and Responsibilities:
- Lead a diverse team with passion, professionalism, and a commitment to exceptional customer service and a positive employee experience
- Oversee and provide hands‑on support for rental inquiries, deliveries, returns, customer damage assessments, and equipment service and repair activities
- Ensure all rental contracts are completed accurately and processed in a timely manner
- Build strong customer relationships and ensure needs are consistently met, fostering long‑term business partnerships
- Maintain accurate on‑site inventory records and ensure proper documentation
- Uphold yard organization, safety, and cleanliness, driving efficient and safe daily operations
- Collaborate with fellow branch leaders to ensure customer needs are met across the entire branch network
- Assist the Branch Manager in managing branch operating costs, including labor, maintenance, repairs, and other expenses essential to business operations
- Assist the Branch Manager in ensuring all safety policies are adhered to on a consistent basis
Qualification and Requirements:
- A mature professional who leads by example and brings a consistently positive, solutions‑focused mindset
- Proven experience guiding a diverse team, including mechanics, yard personnel, inside sales, and delivery drivers
- Thrives in a fast-paced dynamic work environment
- Demonstrates a strong work ethic, exceptional organizational skills, and the ability to manage multiple priorities effectively
- Collaborative team player who understands the importance of supporting the broader organization, including assisting other locations when needed to meet customer demand
- Comfortable and proficient with technology, using digital tools to streamline daily tasks and decision‑making
- Experience in the equipment rental industry, dealership environment, or a related field is considered an asset
- Mechanical aptitude is an advantage
- Minimum of three years of leadership experience in a comparable role or relevant industry
Job Types: Full-time, Permanent
Pay: From $75,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Work Location: In person
