Major Responsibilities/Accountabilities:
- Oversee and monitor the performance of quality management systems (QMS), identifying trends and areas for improvement.
- Leads plant and team members for internal and external quality audits.
- Manage the implementation of corrective actions resulting from programs and/or audits.
- Manage quality programs, including tracking, analyzing, reporting and problem solving.
- Manage the laboratory annual budget.
- Ensures compliance to quality and food safety standards for the entire organization including importing and exporting.
- Lead bi-monthly company quality meetings.
- Manage customer complaints, including root cause analysis and corrective actions, and oversee the complaint closure process.
- Ensure that customer requirements and expectations have been accurately identified, and that organization meets customer expectations.
- Manage the HACCP program including procedures, training, and monitoring compliance.
- Maintain quality procedures to ensure reviews are completed and are in compliance (Swiss Water and Seaforth).
- Lead and manage the certifications and audits related to food safety/quality for Swiss Water and Seaforth.
Education/Experience
- Degree in food science, chemistry, engineering or related discipline with a minimum of 5 years of experience in quality assurance, compliance, or R&D within the food industry.
- Experience and training in Food Safety and Organic Certification would be an asset
- Experience with managing the reliability of complex analytical equipment would be an asset
Knowledge/Skills/Competencies:
- Demonstrate the ability to lead QMS team and manage the implementation of QMS and HACCP.
- Ability to train employees for QMS and HACCP.
- Ability to manage an internal audit program for QMS.
- Strong analytical skills.
- Excellent ability to gather, consolidate and disseminate technical information.
- Good verbal and written communications skills.
- Excellent interpersonal skills.
People Management:
- Lead QMS team and provide training on HACCP and FSSC 22000 to all employees.
- Manage lab technologists to support operations, quality systems and R&D initiatives.
- Provide training and technical guidance to lab technologists and operators as required.
Contacts:
Internal Interactions:
- Lead QMS team to implement quality management and HACCP programs.
- Participate in quality and process development planning with Operations on a routine basis.
External Interactions:
- Attend technical seminars and conferences.
- Establish relationships with equipment and instrumentation suppliers.
- Establish relationships with experts in Quality.
Pay: From $90,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- RRSP match
Application question(s):
- Have you participated in or led external food safety or quality audits?
- Do you have hands-on experience managign a HACCP program?
- Have you led or managed a Quality Management System?
- Have you managed the reliabitily, calibration, maintenance, or qualification of analytical laboratory equipment?
- Have you managed a laboratory budget?
Education:
- Bachelor's Degree (preferred)
Experience:
- Quality Assurance within the food industry: 5 years (preferred)
Work Location: In person
