Position Summary
We are seeking an organized and people-focused Onboarding Coordinator to join our team. This role is responsible for coordinating the onboarding experience for new representatives, ensuring a smooth transition from offer acceptance through training and deployment. The ideal candidate will have a strong background in customer service, administration, and training delivery, with the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Coordinate and manage the onboarding process for new hires, ensuring a smooth and consistent experience from offer acceptance through initial training and deployment.
- Act as the primary point of contact for new representatives, providing guidance, support, and timely communication throughout onboarding.
- Deliver onboarding and training sessions for new representatives, ensuring they are equipped with the knowledge, skills, and resources needed to succeed in their roles.
- Prepare and maintain onboarding materials, documentation, and schedules, ensuring alignment with company standards and processes.
- Liaise with internal teams, including HR, Operations, and Sales Leadership, to ensure onboarding requirements are completed efficiently.
- Coordinate location assignments for field staff, including planning, logistics, and alignment with business needs and territory requirements.
- Organize and manage equipment distribution, including allocation, tracking, and delivery of tools, devices, and materials.
- Maintain accurate records of onboarding progress, employee status, location placements, and equipment inventory.
- Monitor onboarding effectiveness and provide feedback to improve processes and outcomes.
- Support employee engagement and retention initiatives during the early stages of employment.
- Perform administrative duties related to onboarding, including scheduling, communication, and documentation management.
- Ensure compliance with company policies, procedures, and applicable employment standards.
- Perform other related duties as assigned.
Qualifications & Skills
- Strong background in customer service with excellent interpersonal and communication skills.
- Proven administrative experience with strong organizational and multitasking abilities.
- Experience delivering training and onboarding sessions.
- Ability to build positive relationships with new hires and internal stakeholders.
- Strong attention to detail and ability to maintain accurate records.
- Ability to work independently and manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office and other administrative systems.
What We’re Looking For
The ideal candidate is highly organized, approachable, and passionate about helping new employees succeed. They will bring a customer-first mindset, strong administrative capabilities, and the confidence to train and support new team members effectively.
Pay: $46,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
