Overview:
Reporting to the Slot Supervisor/Slot Duty Manager a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel.
Responsibilities:
- Ensure the guest is being provided with superior customer service
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A passion for excellent service and the organization’s vision
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Commitment to learning what our customers' needs and wants are.
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Encourage mutual accountability in service and inspiring others
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Ensure the slot floor meets desired presentation for our guests throughout hours of operation.
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Willingness to discover opportunities to exceed the customer's expectations
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Ability to grasp instructions
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Uphold a teamwork experience offering assistance where available or when requested.
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Ability to accept responsibility readily and grasp instructions
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Adhering to policies and procedures outlined on the slot floor
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Administering hand pays and jackpots, bill exchanges with guests, machine maintenance; will include diagnosis of machine malfunctions, ticket game, and game diagnostics
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Responsible for balancing assigned daily cash float
- Identifying and report counterfeit bills
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Responsible for the initial response to customer complaints, claims, and inquiries
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Ensuring all slot operations are in compliance with AGLC terms and conditions
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Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests.
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Support and communicate with all associates on the casino gaming floor
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Daily execution of assigned operational goals and objectives
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Ensure the slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation
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Actively promote the Casino’s Resort Club
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Responsible for slot machine box pulls
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Ability to grasp instructions and adjust to changing conditions
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Uphold a teamwork appearance offering assistance where available or when requested
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Maintain an updated AGLC gaming workers license
- Ability to walk for long periods at a time
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Practices operational efficiencies
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Ability to accept responsibility readily
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
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All other duties as assigned
Qualifications:
- Slot experience is an asset
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Cash handling is a definite asset
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High School Diploma an asset
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Must be able to register with AGLC
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Excellent customer service skills
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Basic math (counting currency)
The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.
WE OFFER
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A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
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An opportunity to work with a skilled Management team.
