Job Summary
Droit Aequitas Law is seeking a Legal Operations Supervisor to oversee the daily work of our legal support team and help ensure that client files, employee workloads, deadlines, and operational priorities are managed effectively.
This is a hands-on leadership position for someone who is comfortable supervising employees, managing legal workflows, addressing performance concerns, monitoring productivity, and solving day-to-day operational problems.
The Legal Operations Supervisor will work closely with lawyers, paralegals, legal assistants, and firm leadership. Lawyers remain responsible for legal advice, legal strategy, advocacy, and professional responsibility. The Legal Operations Supervisor is responsible for ensuring that the people, processes, and systems supporting that legal work operate effectively.
Responsibilities
- Provide day-to-day supervision to paralegals, legal assistants, and other assigned legal support employees.
- Assign and prioritize work based on deadlines, urgency, employee capacity, and file requirements.
- Monitor active files, task lists, calendars, court dates, client communications, and required next steps.
- Ensure that files move through established workflows and that deadlines are identified and addressed.
- Conduct regular employee check-ins, workload reviews, and performance discussions.
- Provide clear direction, coaching, feedback, and accountability.
- Address performance concerns and difficult conversations promptly, respectfully, and fairly.
- Support employee onboarding, training, and ongoing development.
- Monitor billing, productivity, task completion, and workload expectations.
- Help employees identify and accurately record appropriate billable work.
- Maintain an average personal billing expectation of approximately 2.5 billable hours per working day, subject to supervisory and operational demands.
- Assist with court preparation, scheduling, document coordination, file review, and other legal support work as required.
- Identify workflow delays, capacity concerns, missed deadlines, and recurring operational problems.
- Support the consistent use of Clio, Microsoft 365, Teams, templates, procedures, and automated workflows.
- Help develop and improve firm policies, procedures, systems, and operational standards.
- Escalate legal questions, legal-risk concerns, and strategy decisions to the responsible lawyer.
- Promote professional, timely, and respectful communication with clients, courts, opposing counsel, Legal Aid, and community partners.
- Protect client confidentiality and ensure that information is documented and handled appropriately.
Qualifications
- Experience working in a law firm, legal-services organization, professional-services environment, or other deadline-driven workplace.
- Previous experience supervising, coordinating, or leading employees.
- Strong understanding of file management, deadlines, client communication, confidentiality, and professional workplace expectations.
- Ability to manage multiple employees, files, priorities, and deadlines.
- Experience providing feedback, addressing performance concerns, and holding employees accountable.
- Strong organizational, problem-solving, and communication skills.
- High attention to detail.
- Ability to remain calm and organized during urgent, emotional, or complex situations.
- Confidence using case-management systems and Microsoft 365.
- Ability to distinguish between an operational concern and a legal issue that must be referred to a lawyer.
Assets
- Experience using Clio.
- Experience in family law, child protection, real estate, estates, or Legal Aid matters.
- Paralegal, legal assistant, law-office administration, or legal-operations experience.
- Bilingualism in English and French.
Who May Be a Good Fit
This position may be a strong fit for:
- An experienced paralegal ready to move into supervision and legal operations.
- A senior legal assistant or law-office administrator with leadership experience.
- A legal-operations professional seeking greater responsibility.
- Someone who enjoys creating structure, supporting employees, solving workflow problems, and ensuring that commitments are followed through.
About Droit Aequitas Law
Droit Aequitas Law is a growing New Brunswick law firm providing services in family law, child protection, real estate, and estates.
We believe that strong legal services require organized systems, clear expectations, supported employees, consistent communication, and reliable follow-through. We are looking for a supervisor who can help our employees succeed while ensuring that client files continue to move forward effectively.
How to Apply
Please submit your resume and a cover letter describing:
- Your legal or professional-services experience.
- Your experience supervising or coordinating employees.
- How you approach accountability, performance concerns, and difficult conversations.
- Why you are interested in working with Droit Aequitas Law.
We thank all applicants for their interest. Only applicants selected for the next stage of the recruitment process will be contacted.
Pay: $26.00-$36.50 per hour
Work Location: In person
