Company Overview
T&T Supermarket is the largest Asian supermarket chain in Canada, operating over 39 stores across Canada and the United States. With a focus on providing fresh foods and celebrating Asian food culture, T&T Supermarket aims to enrich the lifestyles of diverse communities through exceptional service, convenience, and value.
The role
Reporting to the Kitchen Department Head (or his/her delegate), the Kitchen Service Supervisor is
responsible for supporting the Department Head (DH) and Assistant Department Head (ADH) in providing
guidance, supervision and sets as a good example for Kitchen Service Assistants to follow.
Major Responsibilities
- Greet customers by providing good customer service with smile, friendly enthusiasm
- Understand department’s operations, assist Department Head to accomplish performance target
- Familiar with products ordering , its process and execution
- Follow company’s pricing principle and partner closely with the pricing strategies of Merchandising Department
- Lead by example by performing duties of Kitchen Service Assistant as required
- Provide guidance and supervision to Kitchen Service Assistants, ensure fair distribution of work and daily checklists are strictly executed
- Assist Department Head to train department staff, provide feedback on staff performance and handle department operations in lieu of DH and ADH
- Handle customers’ complaints, deliver and monitor exceptional customer service and deliver customers’ feedback to Department Head
- Conduct quality and inventory control, responsible for the cleanliness, hygiene, equipment and tools maintenance follow up and workplace safety of the department
- Manage product quality, food safety, freshness and ensure FIFO is strictly practiced within the department
- Maintain and update UPC pricing, verify and ensure product labeling are properly done
- Ensure all cooked products are properly packaged and displayed
- Perform any other duties as assigned by the superior
Knowledge, Skills and Ability Requirements
- Possess great interpersonal and customer service skills
- Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays
- Have a good understanding of tools & equipments’ relevant to the job and know how to interpret labels of merchandises
- Good organization and problem-solving skills
- Possess knowledge in workplace health & safety
- Possess product knowledge, display, promotion and packaging techniques
- 2 years and /or above relevant experience
- Possess basic computer skills in MS Office
Pay: $20.00-$22.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
Experience:
- Kitchen : 2 years (preferred)
Language:
Work Location: In person
