We are seeking a highly motivated and hands-on Medical Office Assistant to support the daily operations of our Crowfoot Pinnacle Clinic location. This role is ideal for a strong MOA who leads by example—actively participating in patient care, rooming, and clinical support, while delivering exceptional customer service and fostering a positive team environment.
The successful candidate will prioritize being present, ensuring smooth patient flow, supporting Physicians, and maintaining a high standard of care and professionalism in every patient interaction.
Key Responsibilities
- Room patients efficiently, professionally, and with a strong focus on patient comfort and experience
- Obtain and accurately document vital signs and patient information
- Complete patient intake, update medical histories, and maintain accurate EMR records
- Perform urine dips and collect patient samples within scope of practice
- Prepare, label, and coordinate laboratory samples and requisitions
- Assist physicians during procedures as required
- Ensure exam rooms are fully stocked, clean, and prepared for each patient
- Perform thorough room turnover in accordance with IPAC standards
- Actively manage patient flow to minimize wait times and improve overall clinic efficiency
- Support front desk operations, including calls, bookings, check-ins, and documentation
- Address patient questions, concerns, and complaints with professionalism and care
- Maintain accurate and complete patient charts and documentation
- Maintain clear and timely communication with leadership
- Deliver and model exceptional customer service in every patient interaction
- Ensure a welcoming, professional, and compassionate clinic environment
- Actively resolve patient concerns and enhance overall patient satisfaction
- Ensure adherence to all health, safety, and regulatory requirements
- Maintain Infection Prevention and Control (IPAC) standards
- Contribute to proper sterilization, documentation, and sample handling
- Maintain audit-ready records and accurate documentation
- Monitor and manage clinical and office supply levels
- Ensure exam rooms and common areas are clean, organized, and fully stocked
- Remove expired supplies and maintain equipment logs
- Support a safe, and professional clinic environment
What We’re Looking For
- A hands-on candidate who thrives in a fast-paced clinic environment
- Strong commitment to patient care and customer service excellence
- Ability to multitask and stay organized while supporting both clinical and administrative functions
- Ability to contribute positively to a team, and work as a cohesive unit
- Strong "can do" attitude
- Excellent communication and problem-solving skills
- Proficiency with Med Access is an asset
If you feel you would make a difference in our Clinic, and be a positive addition to our team, please submit your resume for consideration.
Pay: From $19.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Vision care
Work Location: In person
