Athletify is a clean and modern 5000 square foot facility in Newmarket housing private treatment rooms, fully equipped gym, golf simulators and more. Our services include physiotherapy, athletic therapy, golf lessons and strength & conditioning. We treat all injuries and physical restrictions.
At Athletify, we’re passionate about helping people recover, move better, and live pain-free. Our physiotherapy and athletic therapy team is dedicated to personalized, evidence-based care in a friendly and supportive environment. We are currently looking for a reliable, organized, and compassionate Patient Experience Coordinator to be the welcoming face of our clinic and ensure smooth day-to-day operations, both administrative and physical.
Position Overview:
The Patient Experience Coordinator plays a key role in patient satisfaction and clinic efficiency. This position combines administrative duties with light physical tasks, and is ideal for someone who is detail-oriented, people-focused, and takes pride in keeping a clean, well-run space.
Key Responsibilities:
- Welcome patients warmly and create a positive, professional first impression.
- Schedule, confirm, and manage appointments using Jane App.
- Answer phone calls, emails, and respond to patient inquiries.
- Process billing, insurance claims, and handle point-of-sale transactions.
- Maintain accurate patient records and ensure confidentiality.
- Communicate effectively between patients and physiotherapy staff.
- Assist with general clinic upkeep including:
- Vacuuming and mopping treatment rooms and common areas.
- Cleaning and restocking restrooms daily.
- Sanitizing high-touch surfaces regularly.
- Support other administrative and operational needs as directed by clinic staff.
- Completion of mandatory staff training modules in a timely fashion.
Qualifications:
- Experience working in a medical, physiotherapy, or similar healthcare setting preferred.
- Familiarity with Jane App is strongly preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Google Drive.
- Knowledge of medical terminology is an asset.
- Strong computer skills.
- Strong interpersonal and communication skills — both written and verbal.
- Comfortable with multitasking and managing a fast-paced front desk.
- Highly organized, reliable, and able to work independently.
- Willingness to contribute to both administrative and physical clinic tasks.
What We Offer:
- A friendly and supportive team environment.
- Opportunities for training and professional development.
- A chance to make a meaningful impact on patients’ health and well-being.
Job Types: Full-time, Permanent
Pay: $19.00-$21.00 per hour
Expected hours: 10.0 – 20.0 per week
Ability to commute/relocate:
- Newmarket, ON L3X 1X4: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- administrative assistant: 2 years (preferred)
- receptionist: 2 years (preferred)
Work Location: In person
