About Us
Focus Eye Centre is a leading ophthalmology and laser vision correction clinic, committed to providing advanced eye care with a personal touch. Our surgeons and staff work together to create a welcoming environment where patients feel supported throughout their vision journey.
We are looking for an enthusiastic, outgoing, and patient-focused Ophthalmic Receptionist & Assistant to join our team. This role is perfect for someone who enjoys meeting new people, thrives in a fast-paced setting, and can balance both front desk and clinical support duties with positivity and professionalism.
Key ResponsibilitiesReception Duties:
- Be the friendly first point of contact—greet and check in patients with warmth and professionalism
- Manage incoming calls, appointment scheduling, and patient inquiries
- Process patient intake forms and maintain accurate records in our EMR system
- Guide patients through their visit and ensure smooth daily clinic flow
- Handle billing, payments, and OHIP/insurance documentation
Assistant Duties:
- Support ophthalmic technicians and COMTs during patient consultations
- Prepare patients for examinations (e.g., dilation, pretesting, chart prep)
- Perform basic diagnostic testing under supervision (training provided)
- Ensure exam rooms and equipment are clean, sanitized, and ready for use
Qualifications
- Outgoing, approachable personality with strong interpersonal skills
- Previous experience in a healthcare, customer service, or reception role is an asset (but not required; training provided)
- Strong organizational and multitasking abilities
- Computer proficiency and comfort with learning EMR systems (Accuro experience an asset)
- Ability to stay positive and professional in a busy clinic setting
- Team-oriented and passionate about providing excellent patient care
How to Apply
Please submit your resume and a brief cover letter through Indeed. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $23.00-$25.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Application question(s):
- This role requires an outgoing personality and comfort interacting with patients. How would you rate your comfort level greeting and assisting new people all day? (1–5 scale)
- Our team values professionalism, accuracy, and compassion. Which of these qualities do you feel is your strongest, and why?
- Are you located in Ottawa or within daily commuting distance?
- Are you available to work full-time, Monday–Friday, with occasional extended hours if clinics run late?
Work Location: In person
