Job Overview
We are seeking a dedicated and personable Customer Service Representative to join our Pharmasave team. This role involves engaging with customers to provide exceptional service, addressing inquiries, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, be bilingual in English and Punjabi, and have experience in data entry, sales, and upselling. This position offers an opportunity to develop your customer service expertise within a dynamic and supportive environment.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Assist customers with product or service information, order processing, and issue resolution
- Conduct data entry accurately to update customer records and transaction details
- Utilize analysis skills to identify customer needs and recommend appropriate solutions
- Engage in sales activities including upselling products or services to enhance customer experience
- Demonstrate excellent phone etiquette and communication skills during all interactions
- Collaborate with team members to ensure consistent and high-quality customer service
- Maintain detailed documentation of customer interactions and transactions for future reference
Experience
- Proven experience in customer service roles, preferably in a call center or retail environment
- Bilingual proficiency in English and Punjabi is highly desirable
- Strong data entry skills with attention to detail and accuracy
- Experience in sales or upselling techniques is a plus
- Excellent communication skills, both verbal and written
- Ability to analyze customer needs and provide effective solution
This position is ideal for individuals who are passionate about helping others, possess strong interpersonal skills, and thrive in a fast-paced environment. We value diversity and encourage candidates with multilingual abilities to apply.
Pay: $17.85-$25.00 per hour
Benefits:
- Extended health care
- On-site parking
Work Location: In person
