We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.
Garland Commercial Ranges is looking for a Customer Service Specialist II, on a 2-year contract!
The Customer Service Specialist supports product line(s) objectives to continue to build itself as a recognized world class leader in the Food Equipment industry. Our Customer Service Specialists provide optimum sales service to customers utilizing their knowledge, skills and professionalism. This position requires experience and application knowledge of the products represented.
Reporting to the Customer Service Supervisor, this position is 100% based on site, at our Mississauga, Ontario facility. This is a full-time, temporary role on a 2-year contract, covering a maternity leave.
Major Accountability:
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Responsible for Strategic/National Accounts or large territories.
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Fulfils the financial controls and risk management responsibilities inherent in the position.
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High degree of customer satisfaction
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Team meets CS goals.
Key Tasks & Responsibilities:
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The Customer Service Specialist will deal with incoming calls from customers and will handle all aspects of an assigned sales territory and/or accounts.
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Acting as liaison between customers, production and distribution departments related to specific customers.
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Enter orders in our information/processing system.
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Aware of the status of account sales orders, product lead times, delivery schedules, equipment returns and replacements.
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Communicate clearly with customers through a variety of means (via telephone, email, fax and the internet), including inquiries and complaints about products and services. Required to follow-up and/or take ownership of the customer’s account until a question is answered or an issue is resolved.
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Assists more inexperienced Customer Service Reps
Qualifications
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Specialized Skills, Knowledge, and Abilities
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Excellent communication and interpersonal skills
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Strong problem solving and analytical skills.
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Ability to use the Telephone, Computer, Printer, Copy machine and Fax machine and Multiple-line switchboard
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Ability to function with minimum supervision in a fast-paced environment.
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Ability to work with and communicate effectively with all levels of the organization – both internally and externally.
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Strong teamwork skills. Must be a team player.
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Ability to deal with frequent changes, delay or unexpected events.
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Education and Experience
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Associate’s degree in Product/Customer Service or equivalent experience
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5-8 years of experience required.
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7 years of experience in lieu of a degree.
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Heavy computer use.
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Normal office environment; must be able to sit for long periods.
Artificial Intelligence Disclosure
We may use artificial intelligence‑enabled tools to assist with certain aspects of the recruitment process, such as screening or assessment. These tools support—but do not replace—human decision‑making.
Garland, a Welbilt brand, has been a leading manufacturer for over 60 years which designing and producing a full line of commercial ovens, ranges, griddles, grills, conveyor ovens & countertop cooking equipment. The products are sold to leading fast food chains as well as independent restaurants in over +100 countries. The facility, based in Mississauga, supports our Garland brand and is a division of Ali Group.
For more information about Garland, visit www.garland-group.com
To explore more Career opportunities at Welbilt, visit https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=20b91199-7058-4d99-8092-cf8b9bd66aa4&ccId=9200748522929_2&lang=en_CA.
Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, colour, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers, and promotions will be based on individual skills, knowledge, abilities, and business needs.
