Join our Courtyard by Marriott Ottawa Downtown team as a Guest Services Associate!
If you enjoy creating memorable guest experiences, are enthusiastic, organized, and solution-oriented, we want to meet you!
In this role, you'll thrive in a fast-paced environment, deliver outstanding service, and help create exceptional stays for our guests.
We are looking for candidates with open availability to work on Friday, Saturday, Sunday and Public Holidays (including days and evenings shifts).
Fluency in both English and French is required.
If you're ready to grow your hospitality career with a great team, apply today!
You will:
- Warmly welcome our guests
- Perform guest check-ins and check-outs efficiently and accurately
- Respond to guest inquiries and ensure a memorable guest experience
- Promote hotel services and act as a trusted resource for guests
- Handle phone calls and reservations
- Work closely with other departments to ensure a seamless guest stay
- Perform other related duties as required
You will bring to the team your:
- Hospitality education and/or experience in hospitality, customer service
- Fluency in both English and French
- Strong computer skills and the ability to learn new systems quickly
- Positive attitude and passion for guest service
- Excellent organizational and problem-solving skills
- Ability to work independently and collaboratively as part of a team
- Welcoming smile, great interpersonal skills, and a strong team spirit
We offer:
- Complimentary uniform cleaning
- A collaborative, supportive, and engaging work environment
- Marriott room rate discounts worldwide
- Preferred employee parking rates
- Opportunities for growth and career development within Marriott
Artificial Intelligence Disclosure : We do not use artificial intelligence (AI) to screen, assess, or select candidates for this position.
Vacancy: This position is currently vacant and we are actively recruiting for this role.
Accessibility & Equal Opportunity: We are committed to inclusive, barrier-free recruitment and selection processes in accordance with the Accessibility for Ontarians with Disabilities Act. Accommodations are available upon request for candidates participating in all aspects of the hiring process.
We are committed to employment practices that are free from discrimination and to providing equal opportunities to all qualified applicants.
Pay: $24.76-$25.50 per hour
Benefits:
- Company events
- Discounted or free food
- On-site parking
Ability to commute/relocate:
- Ottawa, ON K1N 7E9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Could you please list the customer service positions you have held, along with their duration?
- Are you able to work Fridays, Saturdays, and Sundays year-round?
- Are you ready to work year-round on a flexible schedule (days and evenings shifts)?
- Do you have a valid working permit (if required) ?
If you do not need one, please answer n/a to this question
Experience:
- Front desk agent in a hotel : 1 year (preferred)
- customer service: 1 year (required)
Language:
- French (required)
- English (required)
Work Location: In person
