Responsibilities
- Assist in the day-to-day operations of all food & beverage outlets, ensuring smooth service and guest satisfaction.
- Supervise front-of-house staff to maintain high standards of service, cleanliness, and efficiency.
- Monitor opening and closing procedures to ensure compliance with company standards.
- Support in scheduling, training, and motivating team members to deliver exceptional guest experiences.
- Ensure outlets are adequately staffed and properly prepared for service.
- Handle guest inquiries, feedback, and complaints promptly and professionally.
- Maintain a visible presence on the floor during peak service times to support staff and engage with guests.
- Uphold brand standards and service consistency across all outlets.
- Assist in managing daily cash flow, deposits, and reconciliation.
- Monitor sales performance, labor costs, and inventory levels to meet budget goals.
- Support the Director of Food & Beverage in preparing reports, forecasts, and cost analyses.
- Ensure compliance with health, safety, and liquor regulations.
- Work closely with culinary, banquets, and events teams to coordinate service and maximize efficiency.
- Participate in regular management meetings and contribute to continuous improvement initiatives.
- Lead by example, fostering a positive, team-oriented environment.
- Support recruitment, onboarding, and performance reviews of outlet staff.
- Assist in executing promotions, seasonal offerings, and special events to drive outlet revenue.
- Maintain strong product knowledge to recommend food, beverage, and upselling opportunities.
- Observe and follow the established Emergency, Fire and Health & Safety policies
Qualifications
- 3-5 years proven hotel experience in a progressively senior role of responsibility, with a strong knowledge and understanding of the Food & Beverage Department
- Post-secondary education in Hospitality Management or related field is preferred
- Flexible availability to work weekends, holidays, and evenings as needed
- Excellent leadership abilities
- Proficient in Microsoft Office, POS systems (e.g. Squirrel, Toast, Micros) and inventory management software as well as time management
- Proven ability to lead diverse teams and maintain composure in a fast-paced environment
- Strong understanding of service standards, financial management, and operations best practices
Benefits
- Competitive salary and full benefits package
- Free on-site parking
- Company-matched RRSP contributions
- Free meals (taxable benefit)
- Paid vacation eligibility
- Regular team appreciation events
- Team member discounts with Choice Hotels
- Room to grow – we believe in promoting from within wherever possible!
Equal Opportunity Statement
The Radisson Blu Vancouver Airport Hotel & Marina is an equal opportunity employer committed to fostering a positive and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, gender, religion, disability, sexual orientation, veteran status, or any other status protected by law. Accommodations are available upon request for applicants with disabilities during the recruitment and selection process. Please contact the People & Culture Department if you require assistance.
Pay: $70,000.00-$80,000.00 per year
Work Location: In person
