KEY RESPONSIBILITIES:
- Responsible for the overall successful operations of the PGP Programs.
- Work closely with PGP Program Directors and Academic Directors to ensure the staff meets
the high academic requirements and standards of the programs.
- Manage and oversee all operational aspects of the PGP Programs. Lead a customer-focused
team of staff that provide support and services to faculty and students. Responsible for
providing high level support to the planning and preparation of day-to-day program
delivery.
- Plans, prioritizes and manages the work of administrative staff and provides strategic and
tactical advice, guidance, and coaching to staff. Fosters and supports the creation of a highperforming
team environment.
- Identifies the need for staff resources. Participates on staffing committees and makes
effective recommendations regarding the selection of job candidates for full-time, part- time
and casual staff.
- Assesses staff training and development needs and ensures that employees receive
orientation and training to improve and sustain performance. Supports and encourages
individual career/professional development.
- Leads the administration and operation of the Professional Graduate Program's office. This
includes planning, coordinating, and prioritizing activities, faculty interface, cost control,
budgeting, and developing and implementing standard operating procedures.
- Monitors all aspects of program delivery; evaluates and interprets policy and procedures
and presents financially validated business cases to improve efficiency and effectiveness.
- Responsible for leading, directing, motivating, and developing direct and indirect reports.
- In consultation with Executive Director, PGP, responsible for overseeing and managing an
operations budget and ensuring expenditures are appropriate.
- As a member of the leadership team, involved in the annual and long-term planning of PGP
Programs.
REQUIRED QUALIFICATIONS:
- Master of Business Administration degree, with five or more years’ experience in an
equivalent role.
- Proven experience in a senior management and leadership role.
- Demonstrated effectiveness working in a team environment.
- Demonstrated experience creating and fostering diverse and inclusive environments
- Experience in policy setting or writing.
- Familiarity with university environments. A sound knowledge of university regulations
and policies and an understanding of the organization and operation of Smith School of
Business are additional assets.
- Experience teaching on or managing graduate level programs is considered an asset.
- Consideration will be given to the equivalent combination of education and experience.
SPECIAL SKILLS:
- Excellent communication (both verbal and written) and interpersonal skills. Incumbent
interacts with many different individuals in a variety of contexts including staff,
students, executive level professionals and senior academics.
- Proven management skills demonstrating experience in a management setting with
skills in organizing, motivating and directing all individuals and teams to achieve
objectives.
- Planning skills to propose new initiatives and participate in strategic planning.
- Excellent organizational skills are necessary to co-ordinate and direct the work of the
program staff. Ability to cope with multiple, simultaneous demands and resolve priority
conflicts.
- Incumbent must be objective, fair, impartial, and flexible without compromising
standards and established policies.
- Analytical and interpretative skills are required. Ability to synthesize information from
a wide variety of sources. Ability to conceptualize creative plans and workable
solutions for dealing with an array of management problems.
- Empathy and understanding to address complex student concerns and issues related to
program delivery and service. Ability to work with diplomacy in resolving interpersonal
conflicts.
- Public speaking and presentation skills.
- Financial management skills.
- Familiarity with computer systems, applications and database management.
DECISION MAKING:
- In conjunction with other senior members of the management team, determines
appropriate budgets; monitors expenses; manages within budget; make
recommendations for annual and long-term budget planning.
- Decides work allocation and distribution among office staff to ensure the smooth
operation of the PGP office.
- Determine appropriate communication (written or oral) with faculty and staff to
provide information, advice and clarification.
- Develops appropriate office policies and procedures.
- Evaluates job candidates and makes effective recommendations on suitable hires.
- Makes decisions and/or effective recommendations regarding transfers and
promotions.
- Evaluates employee performance and decides on appropriate training or coaching to
address lack of proficiency in carrying out responsibilities, or remedial action for staff
disciplinary situations.
- Assesses investigation outcome of grievances and makes effective recommendations
on appropriate course of action or next steps on grievances.
- Determines appropriate action to handle emergencies in accordance with departmental and
university procedures.
- Financial decisions with budget preparation, annual and long-term planning.
