POSITION SUMMARY
KEY RESPONSIBILITIES
The key responsibilities of the Banquet Server include but are not limited to:
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Maintains professional internal/external guest service: smiles, creates eye contact, and uses employee/guest names
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Attends briefing of banquet and reviews function sheet
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Ensures proper equipment is available for function
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Carries out “prep work” - ensures items such as water, cream, bread and butter are prepared for function
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Serves function (food and beverages) and cleans out function room
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Checks with Captain regarding next function, Collects equipment needed and prepares for next function
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Attends to guest complaints; Ensures attentiveness to each table at all times
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Trains new staff in proper procedures
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Ensures all duties on task list are completed;
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Understands the need and willingness to work in other related outlets during peak periods when required (ie. Oceans 999, Coal Harbour Bar, Room Service, etc.)
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Performs other related duties as required
COMPETENCY PROFILE
- Individual must be able to work with minimal supervision and be highly self-motivated
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Must be extremely well organized and detail oriented and completes all duties in a quick and efficient manner
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Must possess excellent interpersonal and communication skills; Contributes an energetic and positive attitude to the hotel atmosphere
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Candidate must demonstrate initiative, with the ability to anticipates guests’ needs
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Maintain professional business confidentiality as required
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Must be physically fit and able to lift heavy trays and tables; Involves long periods of walking and standing
SELECTION CRITERIA
Qualifications and Technical Experience
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“Serving It Right” Certificate required
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Food Safe certification considered an asset
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Fluent spoken English is mandatory; additional language(s) is considered an asset
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Must have previous experience as a food and beverage server (minimum 1 year food banquet server experience preferred), with sound Food and Beverage knowledge
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Knowledge of function preparation and room set-ups will be considered a strong asset; Second language an asset
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Bartending considered an asset
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Cashier duties with debit/credit card machine considered an asset
