We're Hiring: Service Advisor – Equipment Service Department
Are you a people person who loves solving problems and keeping things running smoothly? Do you thrive in a fast-paced environment where communication and organization are key? If so, we’d love to have you on our team!
We are currently seeking a Service Advisor to be the vital link between our customers and our service department. This role is perfect for someone who’s passionate about delivering exceptional customer service while staying on top of the details that keep our operations humming.
What You’ll Do:
- Greet customers warmly and assess their equipment needs.
- Recommend service or repairs based on customer feedback and diagnostic results.
- Open and maintain accurate service orders—documenting customer concerns, services requested, and required repairs.
- Serve as the liaison between customers and our service team, providing timely updates and clear communication on job status, estimates, and timelines.
- Schedule equipment drop-offs and pickups efficiently, ensuring timely completion of work.
- Provide accurate service estimates, process invoices, and handle customer payments professionally.
- Address and resolve customer concerns in a calm and solution-focused manner, escalating issues when necessary.
What We’re Looking For:
Experience & Skills:
- Previous experience in a customer service or service advisor role (equipment, automotive, or similar industry preferred).
- Strong communication skills—both in person and over the phone/email.
- Detail-oriented with a knack for record keeping and organization.
- Comfortable with scheduling, invoicing, and service management systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Basic understanding of mechanical or technical equipment is a plus.
You’ll Excel If You:
- Are a team player who thrives in a collaborative environment.
- Stay calm under pressure and approach challenges with a positive attitude.
- Take pride in maintaining a clean and organized workspace.
- Are open to learning and actively participate in ongoing training and development.
Job Type: Full-time
Pay: $20.00-$30.00 per hour
Benefits:
Experience:
- scheduling, invoicing and service mngmt systems: 1 year (required)
- mechanical or technical equipment: 1 year (preferred)
Work Location: In person
