Timbren is HIRING:
Timbren is a manufacturer of high-end suspensions and enhancement systems.
For the last 55 years, our mission has been to offer the best vehicle and trailer suspension products at reasonable prices, so you can tow and haul with safety, comfort, and control.
You are an individual that wants to enhance your skills and contribute to our continued growth and success. Your talent is complimented by your proven passion for providing a top level personal customer experience.
Think you have what it takes?
Review our products at www.timbren.ca and then apply.
What you will need to understand:
Essential Duties and Responsibilities:
- Answer inbound inquiries from potential and existing customers via phone, email, and other communication channels.
- Log all correspondences with potential and existing customers in the CRM.
- Log the sales opportunities lost along with the reasons.
- Process quotes, orders and payments from customers in our Odoo ERP system.
- Collaborate and coordinate with key stakeholders including but not limited to sales, shipping, engineering, and production functions to ensure customers receive the highest level of customer service and delivery of their order within the shipping date committed.
- Monitor orders' progress by coordinating with shipping and production teams and update customers when necessary.
- Process warranty claims, sales returns and customer credits
Required Skills and Abilities:
- Strong computer and communication skills
- Positive work ethic
- Get it done - on time! Attitude.
- Previous CS experience (preferably related to the automotive aftermarket)
- Strong English communication skills (French an asset)
Job Types: Full-time, Permanent
Expected hours: 40 per week
Job ID 75
Job Types: Full-time, Permanent
Pay: $50,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Work Location: In person
