Job Summary
We are seeking a Customer Service Representative to support our customers in the Metal Working industry by phone and email with professionalism, accuracy, and a strong commitment to service. This role requires excellent problem‑solving skills, the ability to manage multiple priorities, and a customer‑focused mindset.
Responsibilities
- Customer Inquiries — Respond to customer questions via phone and email with professionalism, clarity, and attention to detail.
- Quotes & Orders — Prepare quotes, enter new orders, update existing orders, and verify accuracy of all information.
- Return Requests — Process and track returns, ensuring timely resolution and coordinating vendor returns when required.
- Shipping & Pricing Support — Assist with delivery updates, shipping issues, pricing questions, and related concerns.
- Technical Assistance — Offer basic product support or collaborate with internal technical teams for more complex inquiries.
- Sales Administration — Provide administrative support to Sales Representatives.
- Product Sourcing — Source products as needed to meet customer requirements.
- Problem Solving — Troubleshoot issues, investigate complaints, and resolve customer concerns effectively.
- Spot Buys — Purchase non‑inventory items from local vendors when required.
- Team Support — Provide backup coverage for other CSR team members.
- Warehouse Support — Assist with warehouse coverage when needed.
Requirements
- 1–2 years of customer service or order‑processing experience (experience in the metal cutting industry would be an asset)
- Strong verbal and written communication skills
- Ability to manage tasks and priorities effectively
- Problem‑solving skills and a positive, customer‑focused attitude
Pay: $50,000.00-$80,000.00 per year
Benefits:
- Extended health care
- Life insurance
Work Location: In person
