Ensure that Stella’s Policies and Procedures are being followed at all times
Adhere to Manitoba Food Safe requirements to ensure efficient, safe and sanitary food and beverage production, sanitation, receiving, food storage and facility maintenance
Work on the floor and coach team members in real time
Assist in training all staff in all areas, including basic products and beverage handling and café safety standards
Ensure efficiency and productivity of staff by delegating and assigning tasks
Ensure completion of cleaning checklists, and maintain the general tidiness of all areas of the café throughout shift as per Stella’s “clean as you go” policy
Ensure all equipment is clean and in good working condition
Ensure Stella's packaged products and beverage specs are being maintained and exceeded on every order, while maintaining production expediency
Stock and maintain sufficient levels of product to ensure seamless service
Complete commissary orders according to daily pars
Provide feedback to the Café Manager on the performance of all employees, maintenance of the café and equipment and on opportunities for improvement
Have clear communication and provide appropriate documentation concerning any HR related situation with an employee to the Café Manager
Handle guest complaints respectfully, determining QSA and/or promo discount where necessary and follow our procedures
Ensure confidentiality and protection of employee information
Adhere to all procedure and systems set by Stella’s in day-to-day management
Complete daily cash reconciliation, following Stella’s Cash Handling Procedures and Policies
Ensure that all employees are provided with a work environment that is safe and free of any harassment
Follow Stella’s Corrective Action Process for situations requiring discipline and/or coaching regarding Stella’s Policies and Procedures
Maintain and demonstrate professional work ethics and a positive attitude at all times
Maintain and foster a positive relationship with fellow management team members
