Santa’Ville Store Manager – Seasonal Christmas Retail
McAllister Place | 519 Westmorland Road, Saint John, E2J 3W9
Santa’Ville is a Canadian retailer and manufacturer of personalized Christmas decorations. For over a decade, we’ve been bringing holiday magic to families across Ontario, Quebec, and New Brunswick.
We’re looking for an energetic, organized, and hands-on Store Manager to lead our Santa’Ville team at McAllister Place for the 2026 Christmas season.
If you love Christmas, enjoy working with people, and are confident leading a team in a busy retail environment, we’d love to hear from you!
About the Role
As a Santa’Ville Store Manager, you will oversee the day-to-day operations of the store and lead your team throughout the Christmas season.
This is a hands-on leadership role. You’ll work alongside your team, help customers, support sales, oversee personalized orders, manage inventory, and make sure the store is running smoothly.
Key Responsibilities
- Lead, motivate, and support the Santa’Ville team on a daily basis.
- Provide exceptional customer service and lead by example.
- Train and coach employees on Santa’Ville procedures, products, POS, and personalization.
- Assign daily tasks and ensure responsibilities are completed.
- Monitor employee performance and provide feedback and coaching.
- Manage employee call-ins and arrange replacements when needed.
- Create weekly/bi-weekly schedules based on business needs and employee availability.
- Help drive sales by ensuring the team is knowledgeable, engaged, and customer-focused.
- Oversee personalized orders and ensure accuracy and quality.
- Manage daily inventory, including replenishment, counts, overstock, damages, and discrepancies.
- Ensure the store/kiosk remains clean, organized, and presentable throughout the day.
- Handle customer concerns and resolve issues professionally.
- Complete required reports and maintain communication with Santa’Ville’s management and HR teams.
- Follow mall policies and ensure the location operates efficiently.
What We’re Looking For
- 1–3 years of retail, customer service, supervisory, or management experience.
- Previous leadership or supervisory experience is an asset.
- Strong communication, organization, and problem-solving skills.
- Confident leading a team and holding employees accountable.
- Positive, energetic, and customer-focused attitude.
- Ability to work well under pressure in a fast-paced environment.
- Strong attention to detail.
- Ability to take initiative and work independently.
- Comfortable working day, evening, and weekend shifts based on business needs.
- Ability to stand and work on your feet for extended periods.
- Basic artistic ability or experience with personalized/creative products is an asset.
Why Santa’Ville?
Santa’Ville is more than just seasonal retail. We create personalized Christmas keepsakes and memorable holiday experiences for our customers.
As a Store Manager, you’ll have the opportunity to lead a team, develop your management skills, and be part of a fun and festive work environment during the most exciting time of the year!
If you’re ready to help us create another season full of holiday magic, we want to hear from you!
Job Types: Full-time, Part-time, Seasonal
Pay: $19.25-$20.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
Experience:
- Customer service: 2 years (preferred)
Work Location: In person
