Diamond Vault Co. is a luxury jewellery company specializing in custom engagement rings, fine jewellery, and jewellery repair services through GTA Jewellery Repair.
We are looking for a polished, organized, and client-focused Jewellery Sales Coordinator to support showroom operations, customer communication, appointment booking, order tracking, and sales support.
This role is ideal for someone who enjoys working with clients, staying organized, supporting a sales team, and keeping customer orders, payments, and CRM records properly updated.
Responsibilities
Welcome clients and provide a professional showroom experience
Respond to phone calls, texts, emails, and social media inquiries
Support lead follow-up and appointment booking
Schedule consultations, pickups, and follow-ups
Provide sales support when the Luxury Jewellery Consultant is unavailable
Assist with quotes, customer questions, and showroom consultations when needed
Track jewellery repairs and custom jewellery orders from start to finish
Create and update customer files in the CRM
Monitor order stages, timelines, and outstanding balances
Track customer deposits, balances, invoices, and payments
Maintain accurate order, payment, and bookkeeping records
Coordinate updates between management, sales, designer, supplier, setter, and bench jeweller
Keep paperwork, spreadsheets, CRM notes, and internal records organized
Qualifications
Experience in sales support, customer service, administration, office coordination, or bookkeeping
Strong communication and organizational skills
Professional, polished, and customer-focused
Confident speaking with customers
Strong attention to detail
Comfortable using CRM systems, spreadsheets, email, and office tools
Basic bookkeeping, invoicing, or payment-tracking experience is an asset
Jewellery, luxury retail, banking, hospitality, or sales experience is an asset
What We Offer
Full-time role
$18/hour
Free on-site parking
Employee discount
Opportunity to grow with a luxury jewellery business
Location: Scarborough, ON
Work Location: In person
Please apply with your resume and a brief note about your customer service, sales support, administrative, or bookkeeping experience.
Pay: $18.00 per hour
Work Location: In person
