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Be well-versed in the menu and easily able to explain menu items, including ingredients, preparation methods, potential allergens, and make recommendations as appropriate
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Accurately and efficiently take orders, ensuring no mistakes are made
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Serve food and beverages promptly and ensure customers are satisfied with their meals
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Remain alert and work with the culinary team on any food restrictions or allergies
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Provide the customer’s bill and receive payment
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Set up tables, buffet stations and any reservations requirements
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Greet guests upon arrival
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Clear tables and maintain a clean and organized workspace
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Ensure proper use and cleanliness of equipment
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Ensure adherence to all of Aramark Policies and Procedures
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May perform other duties as required
Essential Skills & Qualities Required:
Customer Service Excellence:
Attentiveness: Pays close attention to guests’ needs and anticipates their requirements
Politeness and Friendliness: Embodies a warm and welcoming demeanor
Active Listening: Be a good listener and understand customer preferences and requests
Patience: Remain calm and composed when under pressure or when dealing with difficult situations
Problem Solving: Effectively address customer issues and efficiently find solutions
Communication and Interpersonal Skills:
Clear Communication: Communicate effectively with both customers and restaurant staff
Teamwork: Collaborate effectively with staff members to ensure a smooth service
Social Perceptiveness: Understand customer cues and adjust approach accordingly
Other Important Qualities:
Resilience: Remain calm and composed under pressure
Adaptability: Ability to adjust to changing situations and customer needs
Positive Attitude: Maintain a positive and enthusiastic demeanor
Professionalism: Maintain a professional appearance and conduct
