We are seeking highly organized and bilingual (English/French) Logistics Customer Service Representative (CSR) to join a dynamic team. The ideal candidate will serve as a key point of contact for clients and internal teams, managing transportation and shipping operations efficiently. This role requires excellent communication skills, proficiency with logistics software, and the ability to handle multiple tasks in a fast-paced environment. The Bilingual Logistics CSR plays a vital role in ensuring seamless supply chain operations, supporting freight management, and maintaining high levels of customer satisfaction.
Duties
- Act as the primary liaison between customers, carriers, and internal departments to coordinate transportation and shipping activities.
- Utilize the dispatch/routing/CRM software available to reference conversations with clients, their site locations, equipment and service requirements
- Planning and organizing of call-in deliveries and dispatch accordingly
- Handle inquiries with professionalism and excellent phone etiquette.
- Perform data entry related to shipping documentation, tracking information, and inventory updates with precision.
- Collaborate with 3PL providers and internal teams to resolve issues related to freight delays or damages.
- Support analysis of logistics data to identify trends and recommend improvements for operational efficiency.
- Maintain effective communication with clients and vendors in both English and Spanish to facilitate smooth operations.Skills
- Strong understanding of supply chain processes, freight management operations.
- Excellent data entry skills with high accuracy; proficient in typing and managing multi-line phone systems.
- Strong analysis skills to interpret logistics data and generate actionable insights.
- Exceptional communication skills in both English andFrench; professional phone etiquette required.
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.
- This position offers an engaging opportunity for bilingual professionals passionate about logistics and supply chain management to contribute significantly to operational success while developing their skills within a collaborative team environment.
- Provide support to operations Staff after hours and on weekends as needed
- Utilize the dispatch/routing/CRM software available to reference conversations with clients, their site locations, equipment and refuelling requirements
- Planning and organizing of call-in deliveries and dispatch accordingly
Requirements:
- Advance fluency in French/English (verbal and written)
- Strong interpersonal and communication skills with both external and internal clients
- Ability to multi-task and work under stressful environments
- Strong knowledge of Canadian geography, truck/trailer equipment and GPS tracking
- Possess excellent phone mannerism
#ProM
ProTemps ProTege uses AI tools and platforms to identify and assess qualified candidates based on the requirements of the role. We welcome all applicants with relevant skills, qualifications and experience.
We welcome all applicants with relevant skills, qualifications and experience to apply.
ProTemps is a respected Canadian-owned staffing agency specializing in Temporary, Contract & Permanent placements. Our offices are strategically located in Mississauga, (servicing the GTA) and Calgary, (servicing all of Alberta). ProTemps provides a comprehensive suite of solutions across a variety of industries and sectors.
Pay: $55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Application question(s):
- Are you legally authorized to work in Canada?
Education:
- Secondary School (required)
Experience:
- Customer Service: 3 years (required)
- Order Desk: 3 years (required)
- Logistics: 3 years (required)
Language:
- French (required)
- English (required)
Work Location: Remote
