STORE MANAGER (FT)
WINNIPEG, MB
We are looking for a Store Manager in our Urban Trail store at the St. Vital Centre to work in a dynamic, fast-paced, fun and professional work environment! The ideal candidate must have days/nights/weekend availability. In this role, you’ll bring extensive experience in employee engagement, training & development, and providing guidance and support to your team. You will showcase your interpersonal skills by continuously enhancing the satisfaction of our customer base. Your efforts will contribute to a welcoming and engaging shopping experience that reflects our company values.
The Quark Group was founded in 1977 in Winnipeg, Manitoba. We are the largest privately-owned Canadian retail footwear chain in Western Canada. Our stores can be found across Canada in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and New Brunswick.
At Quarks and Urban Trail, we offer high quality name brand footwear and accessories for men and women, bringing the best in quality, selection and fit. Our vision is to provide leading customer service in Canada’s premium comfort footwear and apparel industry, in a responsible and ethical manner while being a positive force for our communities and corporate family.
The Store Manager will provide:
· A positive attitude and strong work ethic
· Experience as a collaborative and respectful team player
· Passion to succeed in a fast-paced customer service environment
· Commitment to consistently uphold and enforce our 3 Non-Negotiable Customer Service and Sales Standards
· Your foresight in assessing and maintaining inventory, supply shortages and sales reports.
· Experience managing employees, providing coaching and mentorship to optimize productivity and increase sales.
· Experience in creating and conducting one-on-ones and performance reviews with all staff.
· Experience maintaining store staffing with the ability to:
o recruit, select, orient and train employees
o coach and develop, advise and guide
o plan, monitor and appraise job results
· Your natural leadership abilities; lead by example; coach employees as required
· A professional approach to addressing employee issues
· Experience arranging work and vacation schedules for employees ensuring adequate staffing levels are maintained at all times
· Knowledge and expertise with approving and submitting biweekly time sheets and commission reports
· A positive attitude and professional experience planning, organizing, directing and evaluating daily operations
· Exceptional people skills and ability to build strong relationships
· Excellent decision-making ability and problem-solving skills
· Strong computer skills
· Experience with POS (point of sale) systems
What we’re looking for from you:
· At least 2 years of retail store management experience is an asset, however management experience in other industries will be considered
· Experience managing 5 or more employees
· Secondary school graduates or GED
· A positive attitude with the ability to perform in a fast-paced environment
· Computer skills: POS system, inventory control software, MS Office tools
· A passionate and engaged brand ambassador
· Communication attributes:
o English proficiency is essential for job-related tasks which include but are not limited to engaging with customers to understand their needs and provide personalized recommendations and options through your product knowledge; writing and delivering performance reviews; conducting one on ones with all staff; conflict management; and fulfilling all reporting requirements
o Ability to communicate clearly and professionally with customers, team members, vendors, mall managers and head office, while exhibiting active listening skills to ensure clear understanding and excellent service
o Experience understanding and interpreting written materials, company policies, and operational guidelines to ensure clear verbal direction to the team members
o While English is required for work-related communication, all employees are welcome to use any language they prefer during breaks or personal conversations
o Communication in another language to assist customers who speak that language is considered an asset.
The benefits of working at Urban Trail:
· Generous base salary plus bonus potential
· Great benefits (Health, Dental, Vision, etc.)
· Regular one on ones with your manager to provide collaborative meetings ensuring support, direction, recognition and continuous training/development.
· Annual Employee Satisfaction Surveys. Everyone’s voice matters.
· Employee Assistance Programs for all eligible staff.
· Monthly sales achievement recognition.
· Annual staff Christmas celebrations with a member of the ownership team, or occasionally with a member of the Executive or a District Manager in your home province.
· Outstanding staff discounts. Many of our brands offer extended pro deals!
· Work with top-quality brands such as Birkenstock, Canada Goose, UGG and many more!
· Meet new people and establish relationships with customers and co-workers!
Values:
At The Quark Group, we believe that great Store Managers bring more than just product knowledge, they bring passion, integrity, and a customer-first mindset. We’re looking for individuals who:
· Value meaningful connections – You enjoy helping people and take pride in creating positive, memorable customer experiences.
· Believe in teamwork – You thrive in a collaborative environment and support your colleagues and team members to achieve shared goals.
· Take ownership – You’re dependable, proactive, and take initiative to solve problems and improve the customer journey and the growth of your team members.
· Embrace learning – You’re curious, open to feedback, and eager to grow your management skills and product knowledge.
· Lead with authenticity – You bring your true self to work and treat every customer and employee with respect and honesty.
If these values resonate with you, you’ll feel right at home on our team.
Candidates must be residents of the country and legally entitled to work in Canada. Job offers are contingent upon a successful background check.
Pay: From $54,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Winnipeg, MB R2M 5L5: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- retail store management: 2 years (required)
Language:
Work Location: In person
