Manager, PayPlan Operational Support
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Location: Toronto, ON—Hybrid (4 days on site)
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Pay Rate: $47.60/hr - $56.21/hr
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Contract Length: 12 Months with possibility for extension
We at Raise are hiring a Manager, PayPlan Operational Support for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand. We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
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Customer Service/ Relationship Management – Interacting directly with customers regarding questions, issues, concerns where they require support
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Customer Operational Support – Working directly with internal partners to assist with the resolution of customer issues
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Compliance Monitoring – Monitoring compliance processes and control requirements
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Operational Support – review daily exception file to determine operational issues and assisting with ad-hoc operational tasks
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GL Reconciliation - Perform month-end/ad-hoc reconciliations with accuracy for our Finance Partners
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UAT Testing – Conduct testing for new merchant onboarding; document findings
Must-Have Skills:
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3-5 years customer service experience with demonstrated customer service delivery
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2–3 years of operations support experience
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Proven soft skills: Excellent written and verbal communication; ability to manage escalations professionally and empathetically
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Strong Excel proficiency: Comfortable with formulas, pivot tables, data sorting/filtering, and exception file analysis
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Attention to detail: Ability to spot discrepancies in reconciliations and exception files
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Adaptability: Comfort with varied daily tasks and changing priorities
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Handle customer support calls and respond to customer inquiries, complaints, and client issues professionally.
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Strong customer-facing experience: Troubleshoot issues, identify solutions, and effectively navigate internal systems to resolve customer concerns.
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Quick learner with strong critical thinking and problem-solving abilities.
Nice-to-Have Skills:
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Financial services familiarity: Experience supporting financial products or payment systems preferred
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FinTech experience
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UAT testing experience
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Experience with SQL
Looking for meaningful work? We can help!
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions), please contact us at +1 800-567-9675 or [email protected]
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