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St. Marys Ford is an independently owned and operated dealership that has proudly served our community for over 40 years. We believe people matter, relationships matter, and every Guest deserves an exceptional experience.
We are seeking a Service Advisor who is organized, personable, and passionate about helping Guests maintain and repair their vehicles with confidence.
What You'll Do
- Greet every Guest promptly and provide professional, courteous service.
- Listen carefully to Guest concerns, ask thoughtful questions, and accurately identify vehicle service needs.
- Prepare estimates for repairs and maintenance, including anticipated completion times.
- Obtain Guest approval for all repair orders and any additional recommended services.
- Keep Guests informed throughout the repair process and communicate any changes in scope, timing, or cost.
- Coordinate with technicians and parts staff to ensure repairs are completed correctly the first time and on schedule.
- Review completed repair orders for accuracy, proper completion, pricing, and legibility.
- Explain completed repairs and associated charges to Guests, ensuring there are no surprises.
- Follow up with Guests after their visit to confirm satisfaction and promptly address any concerns.
- Contact Guests regarding upcoming appointments and scheduled maintenance recommendations.
- Answer incoming phone calls promptly and professionally, striving to resolve inquiries during the first interaction.
- Maintain accurate documentation and repair order updates.
What You Bring
- A minimum of 1 year Service Advisor experience is preferred but not required, and candidates with exceptional customer service experience and strong organizational skills are encouraged to apply.
- Excellent communication skills, both verbal and written.
- Ability to multitask and remain calm in a fast-paced environment.
- Strong attention to detail and commitment to accuracy.
- An approachable, team-oriented attitude and a willingness to support fellow employees.
- A valid Ontario Driver's License.
Why Join St. Marys Ford?
- Independently owned and operated dealership
- Supportive, Guest & Team-oriented environment
- Competitive compensation package
- Group benefits program
- Paid vacation and sick days
- Pension plan
- Work/Life balance
- Opportunities for professional growth and development
- A workplace culture built on trust, respect, and accountability
At St. Marys Ford, we're more than a dealership—we're like family.
If you're looking for a place where your contributions are valued and your relationships with Guests truly matter, we'd love to hear from you.
Only applicants selected for an interview will be contacted.
Job Types: Permanent, Full-time
Pay: $23.00-$25.00 per hour
Benefits:
- Extended health care
- On-site parking
- Paid time off
Flexible language requirement:
Work Location: In person
