Do you love creating memorable customer experiences? Are you the type of leader who naturally takes ownership, follows systems, notices the little things, and is always looking for ways to make a business run better?
We’re looking for an experienced Front of House Supervisor to lead our Burnaby café team. This is a hands-on leadership role for someone who enjoys coaching others, working independently, and delivering exceptional hospitality every single day.
We’re looking for someone who:
- Has previous café, coffee shop or hospitality experience, including at least one year in a supervisory or leadership role.
- Is a confident barista who can consistently prepare quality espresso-based beverages.
- Can confidently run a shift and make sound decisions, even when working independently.
- Thrives in a structured environment and enjoys following systems while continually looking for opportunities to improve them.
- Has exceptional customer service skills and genuinely enjoys creating meaningful connections with guests and regulars.
- Has a keen eye for detail and takes pride in maintaining high standards throughout the café.
- Is proactive, organized, and able to prioritize multiple tasks in a fast-paced environment.
- Is comfortable coaching and motivating team members while leading by example.
- Looks for opportunities to increase sales through suggestive selling, merchandising, and creating an outstanding guest experience.
- Loves pie and all things baked goodness.
What you’ll be doing
As our Burnaby Café Supervisor, you’ll play a key role in the daily operation of the café, including:
- Leading the front-of-house team during your shifts.
- Creating a warm, welcoming experience for every guest.
- Preparing espresso-based beverages and other café drinks.
- Serving guests and packaging products with care.
- Completing our morning bake and ensuring displays remain full and inviting throughout the day.
- Coaching team members and helping maintain our customer service standards.
- Ensuring opening, closing, and daily operational systems are completed accurately.
- Maintaining a clean, organized, and well-stocked café.
- Setting up and taking down our patio (must be able to lift approximately 20 lbs).
- Working closely with our Front of House Assistant Manager to identify opportunities to improve operations, guest experience, and sales.
Position Details
- Full-time preferred.
- Must be available Tuesday through Sunday, including weekends.
- Based primarily at our Burnaby location, with occasional shifts and training in Port Moody.
- Medical and dental benefits available for full-time employees.
- Tips shared amongst the team.
- Valid BC driver’s licence and clean driving record are considered an asset.
Why Join Gabi & Jules?
At Gabi & Jules, we believe hospitality is about far more than serving great coffee and incredible pie. It’s about creating a place where our guests feel known, welcomed, and cared for.
We’re proud to be a women-owned, family-run business that has built a workplace centred around kindness, teamwork, and community. More than 35% of our team members self-identify as having a disability, and we’re committed to creating an environment where people of all abilities feel supported, respected, and empowered to succeed.
When you join our team, you’ll enjoy:
- A supportive leadership team that invests in your growth.
- Opportunities to develop your leadership skills.
- Staff discounts on coffee, food, and baked goods.
- A workplace where you’ll genuinely make a difference in people’s day.
How to Apply
Please submit your resume along with a brief note confirming:
- Whether you’re seeking full-time or part-time employment.
- Your availability (must include Tuesday through Sunday).
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Gabi & Jules is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels welcomed, valued, and respected.
Pay: $21.00-$23.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Store discount
Education:
- Secondary School (required)
Experience:
Work Location: In person
