Job Title: Barista
Location: A Kinder Cup
About Us:
Here’s a shorter, more vibrant version:
A Kinder Cup is more than a coffee shop and bakery—it’s a place where community comes together. We take pride in serving exceptional coffee, fresh baked goods, and genuine hospitality that turns everyday visits into memorable experiences.
We’re looking for an enthusiastic Barista to join our team. If you love great coffee, enjoy connecting with people, and thrive in a fast-paced, welcoming environment, we’d love to meet you. At A Kinder Cup, your talents are valued, your growth is encouraged, and every day brings an opportunity to make someone’s day a little brighter.
Job Summary:
As a Barista at A Kinder Cup, you’ll be at the heart of the customer experience, creating exceptional beverages, assisting with bakery selections, and helping maintain a warm, welcoming atmosphere. You’ll also have the chance to contribute ideas for seasonal drinks and delicious bakery pairings.
This role is perfect for someone who enjoys a fast-paced environment, loves connecting with people, and takes pride in delivering outstanding service. A positive attitude, strong attention to detail, and the ability to multitask will help you thrive as part of our team.
Key Responsibilities:
1. Customer Service Excellence:
- Welcome every guest with a genuine smile and a friendly greeting, setting the tone for a positive experience.
- Actively listen to customers to understand their preferences and dietary needs, offering personalized recommendations for drinks and food.
- Handle customer inquiries about menu items, ingredients, and preparation methods with confidence and enthusiasm.
- Respond graciously and professionally to feedback, whether it’s praise or constructive criticism, ensuring customer satisfaction.
- Build rapport with regular customers, remembering their names and preferred orders to create a sense of belonging.
2. Beverage Craftsmanship:
- Prepare and serve a wide range of beverages, including espresso-based drinks, brewed coffee, teas, and seasonal specialties.
- Master the operation of espresso machines, grinders, and brewing equipment to ensure consistent, high-quality results.
- Monitor and adjust coffee grind and machine settings to maintain the perfect espresso extraction.
- Steam and texture milk to perfection, creating silky microfoam for lattes and cappuccinos.
- Practice advanced latte art techniques to enhance the visual appeal of beverages, delighting customers.
- Innovate and collaborate with the team to design new seasonal beverages that showcase creativity and align with customer preferences.
3. Bakery and Product Knowledge:
- Assist customers in selecting bakery items, such as pastries, cookies, and sandwiches, ensuring they complement their beverage choices.
- Stay informed about all menu items, including detailed knowledge of ingredients, preparation methods, and potential allergens.
- Ensure the bakery display is always stocked, visually appealing, and accurately labeled.
- Promote bakery specials and seasonal items to increase sales and customer interest.
4. Operations and Maintenance:
- Maintain a clean, organized, and sanitary workstation, adhering to all health and safety regulations.
- Restock ingredients, cups, napkins, and other supplies throughout the shift to ensure smooth operations.
- Clean and sanitize equipment, countertops, and seating areas regularly to uphold the café’s high standards of cleanliness.
- Perform daily opening and closing tasks, including cash handling, inventory checks, and equipment maintenance.
5. Team Collaboration:
- Foster a positive and inclusive work environment by supporting colleagues during busy periods and sharing knowledge.
- Communicate effectively with team members and management, ensuring smooth coordination of tasks and responsibilities.
- Contribute ideas during team meetings to enhance operations, customer experience, and overall café culture.
- Be a mentor to new team members, helping them learn the ropes and develop their skills.
Qualifications:
Experience:
- Minimum of 1 year of experience as a barista or in a customer-facing food service role.
- Proven expertise in espresso machine operation and advanced coffee brewing techniques.
Skills and Competencies:
- Strong customer service skills with the ability to build relationships and handle diverse personalities.
- Exceptional multitasking abilities, particularly during peak service hours.
- Attention to detail and a commitment to producing high-quality beverages and food.
- Effective communication skills, both verbal and nonverbal, to engage with customers and team members.
- Basic math skills for accurately processing transactions and managing cash registers.
Personal Attributes:
- Passionate about coffee, food, and delivering exceptional customer experiences.
- Friendly, approachable, and professional demeanor, with a genuine love for hospitality.
- Proactive and self-motivated, with a strong work ethic and willingness to learn.
- Creative and open-minded, with a desire to contribute to menu development and innovation.
Physical Requirements:
- Ability to stand for extended periods while performing repetitive tasks.
- Capability to lift and carry up to 25 lbs regularly and occasionally up to 50 lbs.
- Comfortable working in a fast-paced environment that requires agility and quick decision-making.
What We Offer:
- Competitive Compensation: Starting wage of $18.25 CAD/hour + TIPS, with opportunities for raises after 3 months based on performance and demonstrated skills.
- Professional Growth: Ongoing training and development in coffee preparation, customer service, and team leadership.
- Perks: Discounts on coffee, baked goods, and retail items, plus access to team-building events and activities.
- Fixed Schedule: 8 hrs Saturdays and Sundays.
- Inclusive Culture: A supportive and welcoming workplace where kindness and collaboration are at the heart of everything we do.
Application Process:
If you’re ready to bring your passion for coffee, creativity, and exceptional service to A Kinder Cup, we’d love to hear from you!
How to Apply:
- Submit your resume and a cover letter
- Include details about your favorite coffee drink and how you would prepare it to delight a customer.
- Shortlisted candidates will be invited for an interview, followed by a hands-on barista demonstration to showcase their skills.
Deadline: Applications will be reviewed on a rolling basis. Don’t wait—apply today and join a team that’s redefining what it means to serve kindness, one cup at a time!
At A Kinder Cup, every role is an opportunity to make a difference, every day is a chance to connect, and every cup is a reason to smile. If this resonates with you, we can’t wait to meet you!
Job Type: Part-time
Pay: $18.25-$20.00 per hour
Expected hours: No less than 16 per week
Benefits:
- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
Ability to commute/relocate:
- Victoria, BC V9A 2P8: reliably commute or plan to relocate before starting work (required)
Experience:
- Barista: 1 year (required)
Licence/Certification:
Location:
- Victoria, BC V9A 2P8 (required)
Work Location: In person
