The Room Attendant is responsible for ensuring that the cleanliness and the quality of the hotel’s guest rooms meet the highest of industry standards, therefore providing our customers with an outstanding experience.
Key Responsibilities
- To ensure clean, comfortable guest rooms.
- To ensure clean public areas.
- To identify, act and follow up on maintenance deficiencies and opportunities with the Maintenance Department.
- Adhere to all health and safety standards.
- Provide a high standard of customer service by communicating with guests and helping them with any needs they have.
- Upholds the core values of the Bayview Hotel.
Duties and Essential Job Functions
To ensure clean, comfortable guest rooms and clean public areas.
- Look at each room and all public areas through the eyes of the guest and using attention to detail meet or exceed the required cleaning standards
- Clean and disinfect all bathroom fixtures and surfaces
- Change and make beds
- Sweep and mop floors and/or vacuum carpet
- Dust and polish all furniture and fixtures
- Empty all refuse containers and adhere to all recycling policies
- Spot clean any walls, trim, moldings, windows, door frames as needed
- Replenish all amenity supplies and linens in guest rooms
- Organize and maintain adequate supply of relevant items on the cart and in the stock room
To identify, act and follow up on maintenance deficiencies and opportunities with the Maintenance Department.
- Check the room and public areas for any maintenance deficiencies and report them to Maintenance
Adhere to all health and safety standards.
- Be aware of all chemicals used in any of the cleaners/tools used on the job and utilize following safety guidelines
- Follow all guidelines outlined in the Health & Wellness manual
Provide a high standard of customer service by communicating with guests and helping them with any needs they have.
- Respect the guest’s privacy, security and personal belongings and follow appropriate procedures
- Follow proper guest etiquette – respectful, friendly, and polite to all guests, using the guest name where possible
- Familiar with all hotel amenities
- Use your knowledge of the local area to help guests enjoy their stay
Upholds the core values of the Bayview Hotel
- Integrity; Service Excellence; Ownership; Enrich the Community
Knowledge and Skills Required
- 1 year housekeeping or professional cleaning experience
- WHMIS Training an asset
- Able to lift 10 lbs repeatedly throughout the day
- Bend, stand, reach for extended periods of time, extensively throughout the day
- Push cart weighing 50 lbs several times throughout the day
Behaviour
- Attention to detail and thorough
- Enjoys seeing a finished product
- Able to tolerate cleaning heavily soiled areas
- Hard Working; enjoys being physically busy and active
- Team Player
- Good organization and communication skills
- Works with minimal supervision
Able to tolerate a schedule where the weekly hours may fluctuate by season. Weekend shifts will be required. Overtime may also be required in peak periods. Schedule done according to business volumes
COVID-19 precaution(s):
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Work Remotely
Job Types: Full-time, Permanent
Pay: $19.00-$22.00 per hour
Benefits:
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
