Lotus Industrial is looking for an experienced Heavy Haul Dispatcher to join our team in Acheson, Alberta. The Heavy Haul Dispatcher is responsible for the day-to-day coordination and execution of loads across the fleet. This role ensures operational efficiency, driver compliance, and on-time performance while maintaining clear communication between drivers, operations, and maintenance.
What We Offer
- Benefits
- Competitive compensation based on experience
- Structured 10/4 schedule supporting work-life balance
- Opportunity to work with a well-established, safety-focused carrier
- Growth potential within a rapidly expanding operation (including U.S. and Eastern Canada expansion)
- Supportive team environment with experienced operations leadership
Role Responsibilities
- Coordinate and dispatch loads across a multi-axle / specialized fleet (RGN, lowbed, multi-axle configurations)
- Build and manage daily/weekly dispatch plans in alignment with project timelines and customer requirements
- Act as the primary point of contact for drivers; provide direction, support, and issue resolution
- Ensure drivers are properly prepared for each job (permits, routing, securement, PPE, job details)
- Monitor and enforce Hours of Service (HOS) and log compliance
- Track load progress and proactively manage delays, changes, and customer updates
- Coordinate with Project Managers on execution of complex or multi-piece moves
- Work with the Fleet Maintenance Coordinator to schedule servicing, repairs, and preventative maintenance
- Ensure equipment readiness and optimal fleet utilization
- Review and verify load documentation (BOLs, permits, inspection reports)
- Assist in route planning, including height/weight restrictions and jurisdictional requirements
- Coordinate pilot trucks, escorts, and third-party services as required
- Support cross-border shipments including documentation and communication with customs brokers
- Maintain accurate dispatch records and system updates (TMS / tracking platforms)
- Participate in after-hours/on-call support as required during scheduled rotation
Role Requirements
- 2+ years dispatch experience in heavy haul / specialized transportation
- Strong understanding of oversized/overweight regulations across Western Canada
- Experience with multi-axle configurations, permit planning, and route restrictions
- Working knowledge of Hours of Service (HOS) and compliance requirements
- Experience coordinating maintenance schedules with operations
- Strong problem-solving and decision-making skills in a fast-paced environment
- Excellent communication skills with both drivers and internal teams
- High level of organization and attention to detail
- Experience with cross-border (Canada–US and US domestic) operations
- Knowledge of permitting and routing in multiple jurisdictions (including Texas, Alberta, and surrounding regions)
- Familiarity with TMS/ELD systems (e.g., Isaac, Samsara, etc.)
Benefits:
- Casual dress
- Dental care
- On-site parking
Work Location: In person
