JOB SUMMARY
The Accounts Receivable Coordinator, under the direction of the Senior Accounts Receivable
Manager, Credits & Collections completes day-to-day accounts receivable billing and receipt
activities required with accuracy. This position will require direct collaboration with the Accounts
Receivable Team Lead, as well as external customers with a focus on customer service.
DUTIES AND RESPONSIBILITIES
- Reconcile accounts receivable balance.
- Communicate with customers regarding their account status and resolving billing issue.
- Managing inbound and outbound communication from customers, programs, insurances in a professional and friendly telephone manner.
- Assist in the investigation and resolution of unapplied payments.
- Assist with coordinating and monitoring the billing information flow between programs,
customers, and Bayshore Specialty Rx.
- Liaise with Program managers and Pharma Companies regarding billing and payment issues as required
- Recommend procedures to ensure minimal errors in billings and proper cash applications
- Review and respond to Customer AR inquiries via Departmental AR email and AR phone lines
- Ensure monthly processing deadlines are met as required.
- System testing as needed.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the
company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.
