We are looking for a reliable, energetic and customer-focused team leader to join our Boston Pizza Cochrane team in a hybrid FOH Supervisor/Server role. In this full time position, you will split your time between leading the Front-of-house team during peak hours and delivering exception service to our guests as a member of our service team.
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As a FOH supervisor you will be responsible for:*
leading and supporting FOH team during shifts, ensuring smooth operations
Monitoring service flow, guest satisfaction, And adherence it Boston Pizza standards
assisting with the training, coaching and mentoring of new and existing members of our host and service team
Handle guest concerns and complaints professionally and effectively
oversee section assignments, floor management, side-work completion
assist with opening/closing procedures, cash handling, and end of shift reporting
maintain compliance with health & safety, food safety, and responsible liquor service
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As a member of our service team you will be responsible for:*
Providing friendly, knowledgeable, and efficient service to guests
accurately take orders, serve food and beverages, and handle payments
maintain high standards of cleanliness and organization in your section and throughout your shift
upsell menu items, promotions, and beverages
Deliver exception guest experiences in a lively, sports-oriented atmosphere
