Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.
Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.
Position Information
- Department: Service
- Location: 480 Gordon Baker Road
- Status: Full Time
- Reports to: Senior Manager, Technical Support & Dealer Training
Summary of Responsibilities
Responsible as marine product technical expert for outboards, WV - water vehicles (sport boats & wave runners) as they pertain to the Canadian marine market.
Identify, research, and report to the factory technical issues. Instruct head office (DSG) and field staff (RTMs) in the collection of data and application of final countermeasures.
Perform daily marine product warranty claims review to identify claims of interest for failure analysis and sample parts collection.
Mentor YMCA staff and Dealer technical skills (product knowledge, diagnostic processes, technical reporting). Work closely with the Marine Tech Specialist – Special Markets & Rigging to develop advanced technical training, aids for dealers, and YMCA staff.
Produce high-level technical issue solutions for dealers and YMCA staff. Maintain technical support for Yamaha Outdoor Power Equipment Products (OPE) as Yamaha transitions from market.
Key Duties & Responsibilities
Technical Market Research
- Conduct technical research, analyze, and report market information regarding product and market challenges to appropriate groups such as YMC, YMUS, YJBM, and YMMC.
- Compile and present the market technical issues into the standardized and prioritized report as per the monthly schedule set by management.
- Liaise and work closely with YMUS and YMC teams
- Travel as necessary to Yamaha factories (USA, Japan) for semi-annual meetings.
Execute Market Solutions
- Actively participate in unit testing, unit modifications, unit inspections and report on findings.
- Conduct field testing and product evaluations (QRQS) including competitive products
- Execute special field repair campaigns (i.e. warehouse repairs, etc.)
Communication
- Compose technical bulletins and tips for the dealer body from Measure Reports and TSI received from factories.
- Prepare internal service memorandums as required.
- Maintain special tools list, including updated distribution.
YMCA Technical Training Support
- Provide high level technical expertise to YMCA staff (DSG, RTMs, DSMs) and Regulatory Affairs in delivering quality solutions for dealer assistance, legal matters, parts and accessories, customer relations, and training purposes.
- Mentor YMCA Service staff to ensure they are up to date with technical knowledge of Yamaha products and to best develop their diagnostic and mechanical skills.
Dealer Technical Training Support
- Provide technical assistance to training material developers. Assist with new model updates, YTA hands-on modules, seminar materials, etc. Deliver prepared material, as needed, at various locations across Canada.
- Deliver prepared material, as needed, at various locations across Canada.
Additional YMCA Support
- Execute special field repair campaigns (i.e. warehouse repairs, etc.)
- Serve as a member of product planning, college and government committees
- Travel, as necessary, to Yamaha offices, factories, and meeting locations (Canada, USA, Japan) for product familiarization, training, and general meetings.
- Provide support to Special Regulatory Affairs on special cases when called upon. Liaison between dealer, claimant, and YMCA. Support Legal with technical research/support and represent YMCA in the region as required, including in-court appearances.
Yamaha Brand Support at Shows/Events
Participate and provide technical support for Dealer shows, consumer shows, special field events (e.g.: camp clinics), and media events.
Experience Requirements
- Degree/Diploma:
3-5+ years operational and technical motorsports/marine retail/wholesale experience
Excellent communication skills (interpersonal, analytical, presentation and written)
Proven ability to be an effective team member and collaborator
- Strong influencing and change management skills
- Post-secondary diploma/degree, technical designation or equivalent work experience
- Valid auto driver’s license.
- PCOC (Pleasure Craft Operators Card)
- Marine Radio Operator’s Certificate, ROC-M*
- Program of Study: Prefer technician designation
- Years of Experience: 3 - 5 + years of experience
- Type of Experience: Marine or industry experience
Skills and Abilities
- Strong interpersonal and relationship building skills.
- Ability to influence others and gain consensus.
- Ability to manage time and work remotely with minimal supervision while meeting objectives.
- Skilled at managing multiple priorities and handling multiple tasks
- Ability to clearly communicate goals, analytical insights on reporting and meet objectives.
- Ability to solve problems.
- Ability to work co-operatively within a team environment.
- Computer skills required, Microsoft Office suite, Adobe
- Knowledge and ability to operate all Yamaha marine products
- Competent technician skills – correct use of hand and power tools, safe workshop practices
- Willingness to travel nationally and internationally as required
Advanced operator skills for assigned products.
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Travel Requirements
- National (within Canada): Frequently (40%+)
International: Occasionally (10-30%)
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Overtime Requirements
Some overtime may be required for month and year end processes. Field activities, web meetings, dealer shows, factory travel, and other.
Salary Range: $70,000 - $80,000 per annum
Final compensation will be determined based on the candidate’s skills, experience, qualifications, and internal equity. Our total rewards approach is designed to provide competitive compensation with a focus on employee experience.
Beyond Base Salary, Our Total Rewards Program Includes
- 100% employer‑paid health and dental benefits
- Employee assistance program
- Corporate bonus incentive + sales bonus (for applicable roles)
- RRSP with employer DPSP match (up to 5% of base salary)
- Employee‑paid STD, LTD, and life/dependent insurance
- Parental/maternal leave top‑up programs
- Product experience/engagement events
- Employee recognition program (Accelerate Together)
- Educational assistance
- Employee product purchase and rental program perks
Kando‑driven corporate culture, recognized as a top GTA employer
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This posting reflects a newly created vacancy within our organization. Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process, including applicant screening, assessment, or selection. All AI‑assisted activities are overseen by our recruitment team to ensure fairness, equity, and transparency.
Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
