Cowichan Women Against Violence Society (CWAVS) is seeking a compassionate and grounded Client Support & Victim Services Worker to join ourteam. This is a meaningful opportunity to support individuals impacted by power-based violence through front-line services grounded in safety, dignity, and connection.
This part-time (24 hours/week), in-office role is based in Duncan, BC and offers the opportunity to be part of a collaborative, values-driven organization committed to trauma-informed, culturally safer, and relational practice.
CWAVS works from a feminist, anti-oppressive, and decolonizing perspective, supporting women, children, and individuals impacted by violence and abuse. We are committed to fostering a workplace where staff feel supported, respected, and able to do meaningful work together.
About the Role
This role brings together front-line client support and administrative coordination.
You will often be a first point of connection for individuals reaching out for support. The role includes crisis response, safety planning, system navigation, and referrals, alongside front desk responsibilities and program support.
This role requires both presence and adaptability, holding space for clients while also supporting the day-to-day flow of services.
In This Role, You Will:
· Provide emotional support, crisis response, and information to individuals impacted by violence
· Support clients with court preparation, accompaniment, and applications (e.g., CVAP, Victim Impact Statements)
· Assist with safety planning and connecting clients to community resources
· Respond to in-person, phone, and email inquiries in a trauma-informed and respectful manner
· Coordinate appointments and maintain accurate, timely client records
· Support front desk operations and administrative needs across programs
· Assist with donations and client resource distribution
· Participate in team debriefing, supervision, and reflective practice
· Build respectful, collaborative relationships with colleagues and community partners
Our Ideal Candidate Brings:
· Post-secondary education in social sciences or a related field, or a combination of education and experience
· 2+ years of experience supporting individuals impacted by violence or in a related setting
· Experience with client intake, assessment, and referrals
· Knowledge of the criminal justice system and survivor supports
· Strong organizational skills and the ability to manage competing priorities
· Experience balancing client-facing and administrative responsibilities
· A respectful, empathetic, and grounded approach to working with individuals
These Qualities Will Support Your Success:
· A practice grounded in trauma-informed, feminist, and anti-oppressive values
· Strong relational skills and the ability to build trust
· Comfort working in a role requiring both structure and flexibility
· A commitment to ongoing learning, reflection, and self-awareness
· Awareness of vicarious trauma and the importance of wellbeing in this work
Additional Requirements Include:
· Satisfactory vulnerable sector criminal reference check in accordance with CWAVS policies and funder requirements.
· Legal entitlement to work in Canada
What CWAVS Offers:
· Competitive salary of $28.00 per hour, dependent on qualifications and experience.
· A 24-hour work week, Monday – Friday scheduling
· Meaningful work grounded in safety, dignity, and connection
· A collaborative, values-driven workplace About Cowichan Women Against Violence Society.
Equity & Accessibility
CWAVS holds a special exemption under the BC Human Rights Code and strongly encourages Indigenous (First Nations, Métis, Inuit) applicants to apply. We also welcome applications from individuals from equity-seeking communities, including BIPOC, 2SLGBTQIA+ and people with disabilities.
We value lived experience and recognize multiple pathways to expertise, including knowledge gained through community work, caregiving, and personal healing journeys.
Accommodations are available throughout the hiring process and employment.
How to Apply:
Please submit your resume and a brief cover letter outlining your interest in the role to [email protected].
This position will remain open until it is filled. We thank all applicants; however, only candidates selected for further consideration will be contacted.
Pay: $28.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- RRSP match
- Vision care
Work Location: In person
