For over 30 years Royal Camp Services has been Western Canada’s premier remote camp and catering company. We provide catering and hospitality solutions for small camps consisting of just a few clients to major camp projects necessitating hundreds of clients.
Reporting to the training Camp Manager, you are responsible for supporting the camp's operation by maintaining a functional front desk, providing guidance to staff, responding to client concerns, and completing daily camp reports.
Job duties include but are not limited to:
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Help with all the office duties such as checking clients in and out of rooms, supervising housekeeping staff, and responding to client concerns
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Complete written dorm evaluations daily and provide training to ensure camp attendants correct all deficiencies
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Take stock in the commissary at month end, balance sales sheet and make a list of supplies to be ordered
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Assist the training Camp Manager with:
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Reviewing, monitoring, and scheduling staff based upon site requirements
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Coordinating and implementing all paper work required for the complete operations of the camp business, which entails collecting, tracking, logging and forwarding documents for processing
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Creating and implementing operational training methods for supervisors and field staff
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Completing staff performance evaluations
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Liaising between the sub-contract suppliers
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Ensuring all company policies and procedures are being enforced and adhered to all by field staff and supervisors
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Administrative tasks: answer phone calls, deal with general inquiries, filing, photocopying, faxing, and electronic ordering
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Commissary support: including cash in, daily cash, run POS machine, ordering, inventory, and retail management
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Housekeeping support: complete walk downs, keep track of room availability (ins and outs), and assist in room completion when required
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Use superior conflict resolution techniques if issues arise among stakeholders
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Participate in toolbox meetings, complete Field Level Hazard Assessment and Hazard Identifications on a daily basis
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Other duties as assigned
Requirements:
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Hospitality management degree or diploma preferred
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3-5 years of hospitality experience in a front desk role an asset
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Must complete 1-3 training rotations working under an experienced Camp Manager
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Must be proficient with MS Office, and know or be able to learn new databases (Camp Manager, Orissa, and / or Infinity)
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Must supply your own transportation to our camp transfer sites located in Edmonton, AB and / or Grande Prairie, AB
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Steel toed non-slip work shoes are required
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A valid Standard First Aid certification and an Alberta Health Services approved Food Safety Certificate required
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Proven ability to lead a team, including strong organizational skills and time management skills
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Strong interpersonal and communication skills (including reading, writing, and speaking English)
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Must be able to lift, move, push, pull, and carry up to 25 lbs.
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Available to work multiple rotations including but not limited to 21-7 and 14-28
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Available to work a day shift, afternoon shift, split shift, or night shift
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Be able to provide at least 2 professional work references
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Obtain safety and training standards based upon position, contract, and site requirements
What We Offer:
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Opportunities for advancement through internal promotions
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A strong safety culture emphasizing training and awareness so that you come home safely
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Competitive industry wages which outperform similar jobs in urban areas
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Benefits package available following probationary period
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High performing coworkers who will help you excel and adapt to a remote camp environment
Our positions are safety sensitive and require employees to successfully complete a site pre-access drug and alcohol test and site specific training.
Due to the volume of applications received phone calls, walk-ins and / or faxed resumes will not be accepted
