SAP FICA
Long Term contract
Toronto ON- Hybrid
Key Responsibilities:
- Configure and optimize SAP FICA dunning and collections processes, including dunning intervals, disconnections, notices, and correspondence
- Design, simplify, and maintain FICA solution for collections, payment eligibility, risk segmentation, and treatment logic, with a focus on reducing unnecessary customization
- Identify opportunities to replace complex custom logic with standard SAP capabilities where possible
- Implement and enhance payment arrangement (installment plan) rules, default handling, and installment calculations
- Support changes to collections correspondence, notices, and fact sheets to ensure accuracy and regulatory compliance
- Configure payment handling, adjustments, and automated write off processes for closed accounts
- Align FICA processes with digital channels and agent tools to improve operational efficiency and reduce handling time
- Support functional design, testing, deployment, and knowledge transfer for FICA enhancements
Required Experience:
- 8+ years of SAP IS U / SAP FICA functional experience
- 5+ years of hands on experience with dunning and collections scenarios
- Strong experience with SAP FICA collections, disconnections, payment arrangements, and correspondence
- Proven experience working in utilities or other regulated industries
- Demonstrated experience simplifying complex customizations while maintaining compliance
Required Skills and Qualifications:
- Deep expertise in SAP FICA (Contract Accounts Receivable and Payable)
- Strong understanding of dunning procedures, collections strategies, and disconnection processes
- Experience with installment plans, default logic, and write off automation
- Ability to translate regulatory and business requirements into maintainable, low complexity FICA solutions
- Strong analytical, problem solving, and documentation skills
Pay: $75.00-$80.00 per hour
Work Location: Hybrid remote in Toronto, ON (Toronto District)
