Company Overview — Youngs Insurance Brokers Inc., Affiliate Office (Grimsby)
This Grimsby location operates as an affiliate office of Youngs Insurance Brokers Inc., led by a local Managing Partner.
Youngs Insurance Brokers Inc. is one of Ontario’s largest independent brokerages, with over 110 years of dedicated service. Together with our affiliate partners, we deliver exceptional customer service while maintaining strong local leadership, community presence, and personalized client relationships.
We are committed to fostering a professional, supportive, and collaborative work environment. As an equal opportunity employer, we actively support our community and prioritize client trust and satisfaction. Accommodations are available upon request throughout the recruitment process.
Role Summary
We are hiring a Personal Insurance Service Representative for our Grimsby affiliate office.
This full-time position supports an established portfolio of clients, with a focus on outstanding service, accuracy, and long-term retention. If you are client-driven and RIBO-licensed, we want to hear from you.
As a licensed insurance broker, you will provide best-in-class customer service, work closely with clients to assess their coverage needs, and recommend appropriate insurance solutions that align with their budget and priorities. You will educate clients clearly, provide thoughtful advice, and deliver professional service effectively and efficiently.
Key Responsibilities
- Work directly with the Managing Partner to support client strategy, service delivery, and portfolio performance.
- Maintain strong relationships with clients and act as a trusted point of contact.
- Complete new quotes and ensure competitive product and pricing options are offered.
- Review renewal policies to identify optimal coverage and savings opportunities.
- Explore, upsell, and cross-sell opportunities within the book of business.
- Demonstrate a thorough understanding of insurance products and educate clients on their policy coverages and needs.
- Perform front-line underwriting to ensure risks align with company and insurer guidelines.
- Prepare policy documentation to bind and confirm coverage.
- Complete policy changes and endorsements accurately and efficiently.
- Monitor team workflow queues to ensure files are processed within service standards.
- Respond to client walk-ins, calls, and emails in a timely and professional manner.
- Resolve client concerns with empathy, clarity, and professionalism.
- Collaborate with the team to achieve shared goals and service standards.
Education & Experience
- 1–2 years’ experience in personal lines customer service (preferred).
License/Certification
What We’re Looking For
Required
- Excellent verbal and written communication skills with strong attention to detail.
- Demonstrated ability to manage multiple priorities and thrive in a fast-paced environment.
- Strong organizational and time-management skills.
- Customer-focused mindset with professional, clear client communication.
- Ability to work both independently and collaboratively within a team.
- Strong computer skills with the ability to work across multiple systems and screens.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Familiarity with underwriting guidelines and binding authority.
- Experience using insurer portals and quoting systems.
- Valid G-class driver’s license.
Preferred / Assets
- Strong industry knowledge of Personal Auto, Habitational, Recreational and Seasonal Property insurance.
- Enrollment in, or completion of, CIP or CAIB designation.
- Experience with CRM platforms or client management systems.
- Previous customer service or sales experience.
- Comfort working in a high-volume, deadline-driven environment.
- Strong keyboarding skills and general tech confidence.
- Willingness to learn, adapt, and develop professionally.
Equal Opportunity & Accessibility
Youngs Insurance Brokers Inc. — Grimsby Affiliate Office is an equal opportunity employer.
Accommodations are available upon request throughout the recruitment process.
Candidates must be legally eligible to work in Canada.
Job Type: Full-time
Pay: $48,000.00-$58,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Work from home
Education:
- Secondary School (required)
Experience:
- P & C Insurance : 2 years (required)
Licence/Certification:
Work Location: In person
