Nella Toronto is looking for a highly motivated e-commerce admin to join our small, rapidly growing e-commerce team for our North York location!
Responsibilities:
- Handling Customer Inquiries: Addressing questions about products, orders, shipping, and returns.
- Resolving Issues: Addressing customer complaints, processing refunds, and handling returns or exchanges.
- Providing Product Information: Offering accurate and helpful information about products and services.
- Maintaining a Positive Customer Experience: Ensuring customers feel valued and supported throughout their online shopping journey.
- Tracking Orders: Providing updates on order status and tracking information.
- Building Customer Loyalty: Providing excellent service to foster customer satisfaction and repeat business.
- Conducting Fraud Checks: Verifying if the purchases are valid and cross referring any details.
Requirements:
- Minimum 1-year experience with Shopify
- Excellent Communication Skills: Ability to communicate clearly and effectively, both verbally and in writing.
- Problem-Solving Skills: Ability to identify and resolve customer issues efficiently and effectively.
- Review order documentation: Cross-reference documentation against orders, product details, quantities, and shipping information.
- Must have excellent professional English skills, both written and interpersonal
- Able to work independently and in a team
- Able to do multiple roles and be open to growth in other areas of e-commerce
- Detail orientated, strong communication skills and multi-tasking
- Quick learner and self-starter
- Organized, able to multi-task and coordinate priorities
Job Types: Permanent, Full-time
Pay: $18.00-$23.00 per hour
Benefits:
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
